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Macy's new chief aims to liven up department-store chain

from The Wall Street Journal (tiered subscription model)

As an English major at Stanford University, Jeff Gennette developed a love of words that has translated into a hard-core Scrabble habit. Now, as the incoming chief of Macy's Inc., Gennette must solve a puzzle that has bedeviled some of retailing's brightest minds: how to fix the ailing department-store model. more

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