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Crafting a better waiting room experience

from Healthcare Design

Before designing a new pediatric waiting room for Chelsea and Westminster Hospital (London), designers at Boex, an interior and product design firm based in Cornwall, England, asked to shadow the hospital staff for 24 hours to better understand the workings of the 1,033-square-foot space. What they found were metal chairs in long rows that didn’t accommodate parents holding or soothing young children; aisles cluttered with strollers and other gear parents typically bring with them; no clear separation of sick and well children; and few positive distraction features to entertain waiting patients. more


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