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Good, bad and just ugly customer service trends

from Entrepreneur

Some trends are here to stay, while others — like bell bottom jeans and shell suites — are destined to die out. Fashion isn't the only industry that works this way. The customer service industry has seen just as many fads come and go. Remember when companies thought it was a good idea to inundate customers with lengthy surveys? That said, there are some recent trends in customer service that are here to stay because they're delighting customers while simultaneously generating revenue. There are also some recent trends that need to die out as soon as possible and other trends that could doom companies if they aren’t shaken quickly. more

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