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The secret to repairing a broken conversation

from Government Executive

We've all been there. In the midst of a productive conversation with a colleague, something unexpected happens. It might be an awkward phrase or an unintended tone of voice, or maybe someone simply says something we don't want to hear. Suddenly the conversation has veered off course and one or both of us now feels disregarded, disrespected or just plain angry. So what's the secret to repairing a broken conversation? more

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