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TRAVEL TIPS: Confusing Fees Can Take a Toll on Car Renters

from The Durango Herald

Car-rental companies are collecting millions in toll fees — from their customers.

When he crossed the San Mateo-Hayward Bridge in Northern California, James Kaiser expected Avis to bill him for the $5 toll. It did, then it added a convenience fee — of $19.75.

"I had no idea I'd be charged that much," says Kaiser, a photographer and guidebook author who had been on assignment in Yosemite National Park. "No one explained how the system worked."

If you're renting a car and are considering using a bridge, tunnel or toll road, make sure you study the rental agreement carefully. If you're not sure of the fees, choose an alternate route — just to be safe. more


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