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How tech writers can benefit the enterprise

from BetaNews

The need for clear, concise documentation within a company is more paramount than ever. Customers don't read any more, they use documentation. How should customers learn about how to use a product? Where can they find more information? Who should handle an escalated issue? Why are users ultimately doing what they do? All of this may sound like a no-brainer, but it's a stumbling block for many, many companies. more

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