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3 insights into 7-Eleven's tech turnaround

from CSP Daily News

"We have to get maniacal about getting customer-focused." Dawn Gillis, senior director of IT operations and customer service for Irving, Texas-based 7-Eleven Inc., recently went into detail with e-newsletter Retail Customer Experience about the convenience-store chain’s push to become a bigger player in the technology scene to better align with its customers. Here are three ways the convenience giant is using tech to improve the customer experience. more


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