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Hospitals, physicians and clinical labs struggle to use that data to improve the patient experience

from Dark Daily

In today's healthcare industry, "Patient Satisfaction" is high on the list of phrases likely to be heard in any medical facility, including in pathology groups and clinical laboratories. With recent and ongoing changes to the way that providers are paid, patient satisfaction as a measure of quality will only gain in importance. But if there is consensus that it is important to monitor patient satisfaction and use that data to guide efforts to improve how patients view their care, there is certainly no consensus on the most effective ways to measure patient satisfaction. more

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