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What does collaborative care look like in action?

from By Mitch Shuwall

No one understands mental health patients and their needs better than the people who work closely with them every day. Frontline staff members are integral to enhancing the patient experience at Zucker Hillside Hospital in Glen Oaks, New York, and collaborative care is key to many of their efforts. With unit-specific collaborative care councils, staff members work together to create new solutions. Each council meets monthly to plan and implement projects that improve the patient experience. more

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