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Something Very Important to Avoid — Callers on Hold

from PIA Western Alliance

Most of us don't like being on hold. We also hate doing the phone tree thing only to get voicemail and the likelihood our call will not be returned. The audio branding specialist PHMG said its research said in North America on average people are put on hold 70% of the time. Those on hold are forced to wait 28.39 second before an answer. more

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