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Results are in for MTO online uptake survey

from OMCA

Back in March, an MTO modernization survey was distributed to gauge stakeholder input regarding online options to shift away from in-person services to the online delivery channel. The results of this survey are now in and, according to the report below, we can expect to see a launch of services this fall. OMCA will continue to keep you updated.
  • 98% surveyed were prepared to register and wait for a PIN to access an online account;
  • 1.7% do NOT feel comfortable using an online channel to conduct CVOR/MVIS transactions;
  • 12% expect a rebate for using the online channel;
  • 100% use the Internet for business transactions at least once a week;
  • Over 95% of mvis and cvor clients would renew online;
  • Over 85% of mvis clients are neutral or support mandatory online ordering of stock items
Full launch of online services has been delayed but still in the pilot phase until this fall.

View the full summary of results (Download: MS Word) more

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