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Aimed at improving customer service, hotel training gets personal

from HR DIVE

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, hopefully creating repeat customers. Guests may even write a positive review about the hotel as a result. Additionally, employees end up with a wide range of skills, which is good for business. Other employers have already found that soft skills training can be an investment in, for example, employees' ability to handle difficult, often volatile situations. more


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