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6 Ways To Transform the Patient Experience

from Modern Medicine

Bert Thurlo-Walsh, RN, associate chief quality officer, didn't always have patient experience under his area of influence at Newton-Wellesley Hospital, which is part of Boston's Partners HealthCare. In fact, leadership of the patient experience used to reside under three different vice presidents at the hospital. That all changed when Michael R. Jaff, the hospital's new president, took over the helm in 2016 and Thurlo-Walsh was subsequently promoted to his current role in February. more

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