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Trendsights: Technology is no longer a nice to have, it's a need to have

from Convenience Store News

Consumers today are accustomed to having the goods and services they want literally at their fingertips. With a few scrolls, taps and clicks, they can get what they want, when they want it. For example, digital ordering in foodservice is growing by double digits in a market that is not growing at all. And while using the internet to buy food may lag behind online purchasing in industries such as travel and small appliances, online grocery customers in the U.S. report high levels of satisfaction and strong repeat rates. more


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