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Customers love companies that deliver the personal touch — make sure you're one of them

from Remodeling Magazine

Paul Winans writes: I travel quite a bit. My wife Nina and I are looking to see more of the world each year. Facilitating, consulting, and speaking take me all over the place. As a result, I have stayed in many different hotels. What makes a great hotel for me? How caring and engaged the staff is. Yes, the room should be clean, not too small, everything should work, and the noise level should be very low. Those are all givens. The personal touch is what makes the difference. more


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