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J.D. Power — Insurers & Apps & Consumers

from PIA Western Alliance

The J.D. Power 2017 U.S. Auto Claims Satisfaction Study offers some interesting insights into how the public views insurance industry applications. The report found that consumers — with significant advertising and the establishment of digital purchase channels on the part of insurers — don't seem to want to use them for claims. They prefer an adjuster on the phone — or in person — when filing one. more

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