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Use a checklist to improve communication in patient visits

from FierceHealthcare

Just as doctors use a standardized checklist to improve safety in the operating room, they can use a checklist to improve the patient experience during office visits, a healthcare network in Hawaii discovered. Hawaii Pacific Health, a nonprofit network of hospitals, clinics, physicians and care providers, saw its overall performance on physician communication scores on patient surveys improve dramatically after it used the checklist and a coaching program to improve some doctors’ communication skills. more

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