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The Impact of an Emergency Department Front-End Redesign on Patient-Reported Satisfaction Survey Results

from Western Journal of Emergency Medicine

For emergency department (ED) patients, delays in care are associated with decreased satisfaction. Our department focused on implementing a front-end vertical patient flow model aimed to decrease delays in care, especially care initiation. The physical space for this new model was termed the Flexible Care Area (FCA). The purpose of this study was to quantify the impact of this intervention on patient satisfaction. more

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