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How to manage bad reviews

from Business.com

From June 7: The internet is the first place that many consumers look before they make any buying decisions. Review and social media sites like Yelp, Google and Facebook give customers a way to discuss and share their experiences with your business. Bad reviews can quickly tear down your reputation and turn off potential customers from patronizing your business. Luckily, there are ways that you can manage negative reviews so they do not destroy your good name. You can even use certain bad reviews as a way to improve your standing with certain target audiences. more


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