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Conversational commerce and the rise of the robot

from NRF

Retailers have been watching artificial intelligence for years, and while 2018 may be the year it takes off, many companies struggle to justify the investment without a clear strategy. Earlier this year at Shop.org, Oak Labs CEO and founder Healey Cypher spoke with Joyce Lee, head of Google Retail Innovation, and Jennifer Tvedt, global director of project management and performance innovation at Nike Inc., about the advancements and potential of chatbots and AI-powered messaging. more


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