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New retail paradigm: It's a people, not a product business anymore

from Forbes

Back at the founding of American retail, led by 19th and early 20th century visionaries like John Wanamaker, Rowland Hussey Macy, Marshall Field, Richard Warren Sears and Alvah Curtis Roebuck, the big idea was finding and getting products for the American consumer. The much needed service retailers provided then was gathering products in one place and making them available to customers hungry to acquire consumer goods. Back in the day retail was a product-first, product-led, product-centered business. more


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