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6 secrets to driving patient satisfaction in PT

from WebPT

Kylie McKee writes: "I’ve got a secret — can you keep it? Here’s the deal: meeting therapy goals isn’t the only thing that drives patient satisfaction. If you follow our blog regularly, then you’ve probably noticed a lot of discussion about patient satisfaction, and that’s not by accident. After all, satisfied patients are integral to the success of every physical therapy practice. That’s because these patients are often your most passionate promoters, and their endorsement is worth more than any paid advertisement. But, in order to realize that value, you have to think beyond the treatment floor." more

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