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3 ways small businesses can benefit from a customer relationship management system

from WBZ-TV

Tracking which customer spoke to which salesperson or service representative, and what they wanted, is critical to retaining and growing your customer base. While many major corporations spend thousands of dollars on elaborate customer relationship management solutions to take care of those issues, pared down versions of that technology are also available for startups and existing small businesses. Many of them are very affordable, or even free. Here are just three ways small businesses can benefit from a customer relationship management system. more


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