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How to measure the board's performance

from By Robert C. Harris

"If you can't measure it, you can't improve it," said Peter Drucker, author and management consultant. The concept applies to associations, too. Volunteer leaders on the board may not think of the association as a business. They probably know the importance of key performance indicators (KPIs) in successful organizations but don't give them much thought in a nonprofit. Nearly everything in an association can be measured. Directors and staff should discuss and agree on what they want to monitor and then identify the KPIs. more


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