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How to respond to a patient's thank you

from By Lisa Mulcahy

Receiving a letter of appreciation or a card from a patient expressing gratitude after a doctor's treatment is a rare and generous gesture. The benefits of expressing your gratitude in turn for this kind of acknowledgement are many — a study from the National Communication Association points out that the emotional act of saying thanks can even reduce job stress and burnout. Still, for some doctors, it can be tricky to know exactly how to respond to such a message — they may feel a bit awkward, and unsure of what to say. more

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