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Never, ever give feedback using the sandwich technique

from The Lead Change Group (commentary)

Markus van Alphen, a contributor for The Lead Change Group, writes: "When you order a sandwich, is it about the two slices of bread or what’s on the sandwich? The sandwich technique for feedback is a way to package something unpleasant: First start with something positive, then the criticism and round off with something positive. The negative stuff is sandwiched between the good stuff. Sounds good, so why do I say: Never, ever use this technique." more


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