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Mystery Shop 2018: Areas of Concern

from CSP Daily News

Overall, convenience stores saw improved scores year over year in the overt audit. The pump island, exterior and restrooms were the only overall categories that saw a decrease in year-over-year scores. Cameron Watt of Intouch Insight points to an increase in customer data collection as one reason for C-stores' success, but he wonders if that technology couldn't also be used to help employees. more


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