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Understanding why we overreact at work

from Harvard Business Review

Dirk was puzzled about what just happened. To the best of his knowledge, he had only asked Jerome (a recently hired senior executive), to deal more proactively with some of the company's clients. But Jerome had suddenly become angry, defensive, and stalked out of his office. Jerome, for his part, was also confused. Why had he reacted like that? Usually he was quite in control of his emotions. Somehow, however, Dirk's comments had hurt and he had reacted without thinking. more


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