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The impact employees have on your business

from By Roberta Matuson

The other day, we took a friend for drinks and appetizers at a restaurant called Stephanie’s on Newbury Street in Boston. In the middle of taking our order, our waitress dashed away to retrieve an empty glass of water from a patron. We sat there in disbelief. I compare this to my recent experience at the Capital Grill in Providence, Rhode Island. Our waiter was attentive and made us feel like we were the only customers in the room. There are a ton of restaurants on Newbury Street, as well as in Providence. I’m guessing your business has competitors as well. Do you even have a clue of the impact your employees have on your business? more

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