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NEW CASE HISTORY — PM's Failure to Communicate with Field Representative

from GBA

From Oct. 10: A seasoned project manager assigned an experienced field representative to be on site full time to observe construction of the building pad and MSE wall. Confident in the field representative's abilities, the project manager confined his involvement to occasional site visits and preparation of written progress reports. Unfortunately, communication between the two was poor, field reports were not thoroughly reviewed, and significant issues that compromised the project including changes in design were missed.

Lessons Learned include:
  • Project Risk is Inversely Proportional to Project Size and Complexity
  • If It Isn't in Writing, It Didn't Happen
  • Project Managers Must Stay Engaged with Their Projects
  • Field Reports Need to Be Treated As the Important Documents They Are
GBA has a tradition of collaborating on issues that impact the geoprofessions through GBA Case Histories. GBA Case Histories provide unprecedented real-world learning examples related to project and business management. Learn where others went wrong, how they handled their problems, and how you can learn from their experiences to avoid the same problems in the future.

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