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Consumers encouraged to have their say on Phase 2 of customer service rules review

from Ontario Energy Board

Has a utility ever made a mistake on the amount of your energy bill? Should energy utilities be allowed to charge you for transferring your account to your spouse? If you open a new account with an energy utility, but owe that utility money from a previous account, what should the utility do? The Ontario Energy Board (OEB) has launched an online survey to gather input from residential and small business consumers on these and other questions as part of Phase 2 of its review of customer service rules. more


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