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Conduct and behavior — from the top down!

from CSFA

The fire service remains one of the best jobs anyone could ever have. But that doesn't mean it's all wine and roses. Just like everyone else, we have to deal with difficult people — irate community members, angry and ungrateful patients, politicians who value style over substance, even fellow firefighters who sometimes don't seem to understand the notion of teamwork even in a job where no one survives on their own.

When we encounter difficult people, it's easy to pass judgment. We conclude they’re shallow, uncaring, egotistical, power-hungry, uneducated. But do you ever push yourself to think beyond these easy judgments? Do you think about the root causes of their disagreeable or foolish behavior? more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063