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The 4 things every leader needs to know about empathy

from Inc. (commentary)

Marc Lore, a contributor for Inc., writes: "At the beginning of the year I read an article from Melinda Gates explaining how instead of setting a New Year's resolution, she chooses a word of the year. Like Melinda, I was drawn to the simplicity of focusing on one word for 12 months. I've always believed entrepreneurs have a strong sense of empathy because it's at the core of what they do — understanding customer pain points to develop thoughtful solutions that meet customers' needs." more

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