Money matters: How the revenue cycle impacts patient satisfaction
Becker's Hospital Review Share
Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the most crucial parts of the patient experience — the revenue cycle — is still neglected in favor of pushing customer satisfaction during the clinical encounter. Scott Morgan, chief strategy officer for Avadyne Health, discusses how the revenue cycle impacts patient experience — and what hospitals can do to improve their satisfaction ratings through interactions about money. More
AAHAM audio conferences/webinars
Topic: Effective Telephone Techniques
When: Jan. 25, 2012, 1:30-3:30 p.m. EST
Speakers: Amy Repman, CHAA, Director of Access at WellSpan Health
Program Focus: This beginner level session will provide useful tips and techniques for communicating over the phone.
Registration Info: Payment must be received on or before Jan. 11, 2012. You will receive your confirmation and handouts via email by Jan. 18, 2012.
You may download the full description and printable registration form at www.aaham.org.
Number of patients receiving care at retail clinics increases
American Medical News Share
Patients are growing more comfortable with retail clinics, which are beginning to expand in anticipation of increased traffic because of health system reform. A study in the November 2011 American Journal of Managed Care found a tenfold increase in patient traffic to clinics in grocery stores, pharmacies and big-box stores. More
Patients skip doctor visits post-discharge
Family Practice News Share
About one-third of adults who have been hospitalized don't see a physician, nurse practitioner or physician assistant within 30 days after discharge, according to an analysis conducted by the Center for Studying Health System Change. The fact that recently discharged patients aren't receiving care in the community has implications for federal efforts to reduce hospital readmissions, the researchers noted. The findings suggest that there are substantial gaps in coordination of post-discharge care. More
Healthcare consumer confidence improves in November
Americans' confidence in their ability to access and pay for healthcare improved in November, according to a consumer sentiment index produced by Thomson Reuters. Respondents reported positive news when asked if they had experienced a reduction in or loss of insurance coverage in November. Overall, the Thomson Reuters Consumer Healthcare Sentiment Index moved upward two points from 96 to 98. More
3 security threats and 4 tips for protecting health data
Government Health IT Share
This year, we witnessed several trends that have major implications when it comes to the security of our most precious resource — our documents. And document leaks are on the rise. The Ponemon Institute recently released a study showing a 32 percent increase in data breaches in the healthcare field. Also, 96 percent of healthcare organizations indicated they had suffered from a data breach in the last two years. More
ICD-10: Why so sad?
Health Data Management Share
Changing to ICD-10 diagnosis and procedure coding is a nail-biter for I.T. staff, health information managers, billing departments, and pretty much anyone who has to document anything about patient care. Nonetheless, once it's all done, there may be reasons to be glad that the United States brought its coding practices into the 21st century. This slideshow looks at some reasons to look forward to ICD-10. More
Healthcare's top 2012 issues: Technology, social media, security
American Medical News Share
Investment in health information technology, the privacy and security of patient data, and ramping up social media efforts will be top concerns for healthcare organizations in 2012, according to a study by PwC's Health Research Institute. More
Philadelphia-area hospitals cut readmissions by 7 percent
Healthcare IT News Share
Twenty-nine hospitals in Greater Philadelphia cut readmission rates by 7 percent and saved $3.8 million in the third quarter, according to Transitions of Care Survey Summary Report from the Health Care Improvement Foundation. The hospitals participating in the 18-month Preventing Avoidable Episodes (PAVE) Project showed significant improvement in their implementation of 21 of 28 proven strategies to enhance transitions of care and prevent hospital readmissions. More
Medicare penalties for readmissions could be a tough hit on hospitals serving the poor
Kaiser Health News and The Washington Post Share
Medicare is preparing to penalize hospitals with frequent potentially avoidable readmissions, which by one estimate cost the government $12 billion a year. Medicare's aim is to prod hospitals to make sure patients get the care they need after discharge. But this new policy is likely to disproportionately affect hospitals that treat the most low-income patients, according to a Kaiser Health News analysis of data from the Centers for Medicare & Medicaid Services. More
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