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Home    About    Programs & Resources    Education    Annual Conference    Nov. 11, 2010
 
 
 
The toxic volunteer
Charity Village    Share   Share on FacebookTwitterShare on LinkedinE-mail
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Many volunteer managers will face a toxic volunteer who will use abusive language with other volunteers, paid staff and even clients, disrupt meetings and plans that other volunteers were leading or organizing, or are uncooperative regarding policies and procedures. These toxic volunteers are capable of bringing meetings, planning, events, and even entire programs to a halt. Yet the volunteer managers can feel powerless to deal with the bullies. More

Improving your organization's social media presence
Fast Company    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Organizations using social media, there's something you must know: Getting thousands of Facebook fans or Twitter followers isn't as important as what you do with them. In this episode of Work Smart, a charity asks how they can improve their online presence — especially in social media. Included a few tips for using outlets like Twitter and Facebook to attract and engage web-savvy donors and volunteers, and then associate editor at Mashable, Jennifer Van Grove, gives her advice. More

Redefine Evaluation
The Great Trainer's Guide via Energize, Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Keep in mind that evaluative comments reflect opinions of an individual who may have been forced to come to the training, had the car break down six blocks from the building and had to walk the rest of the way in a pouring rain, ruining an expensive pair of shoes! Believe me, nothing short of a miracle would put that person in a positive frame of mind. More

The consumer is not dead
FORTUNE Finance    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Although consumers in the U.S. are under considerable pressure from high unemployment and elevated debt levels, they are much stronger financially than is commonly recognized. In fact, as the New York Fed noted, most Americans have made significant strides in repairing their balance sheets and reducing the amount of income required to service their outstanding debt. As a result, consumers have a greater capacity to increase spending once their confidence returns. More

Credit risks
Entrepreneur    Share    Share on FacebookTwitterShare on LinkedinE-mail article
With consumer and small business credit in short supply, it's tempting to take advantage of the credit card offers that sport promos like zero percent interest rates, instant approvals and balance transfers. Some cards do offer great deals, but others can saddle you with high interest rates and hefty annual fees long after the initial teaser rate expires. That's why it's important to understand and evaluate each offer before signing and returning that pre-approved application form. More

Target exec hits the bullseye with CETWorld keynote
Retail Customer Experience    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Christopher Borek, the senior manager, interactive multichannel experience, for Target, and his talk, "Bull's-eye! Keeping Your Eye on the Target — Successful Strategies of Customer Engagement Technologies," were a big hit with the CETW show crowd, artfully blending in Borek's engaging personality and a skillfully produced video and slide presentation that slickly displayed why Target has become such a ubiquitous lifestyle brand. More
 
 
AHVRP Briefings
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Splashy sales
Gift Shop Magazine    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A delicious array of bath and body products ensures there's just the right product for everybody. From fruit frappes to hot new products for men, find out what makes this product category such a scentsational (and enduring) hit in every gift shop. More