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Briefings in Healthcare Volunteer Services and Retail Operations
Nov. 19, 2009  
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Facing Today's Volunteer Recruitment Challenges
from Charity Village
An underlying issue that most organizations do not understand today is that volunteers have changed. Not only are they different from what we have come to expect, they are demanding a different volunteer role. They are not prepared to do much of the "work" that organizations have available. How does this impact ongoing recruitment methods? For starters, if you are having a hard time recruiting for a particular position, start by looking at the work you are asking someone to do. More
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Maintaining Communication Linkages with Volunteers
from Volunteer Management: Mobilizing All the Resources of the Community via Energize
Supervising people who work away from your office requires proactive efforts at communication. The main danger is that people will become alienated from the organization and develop an "us versus them" attitude. People in isolated or separated settings will naturally have more communication problems than those who are gathered in one spot. The smart supervisor will simply plan for this difficulty and adjust to compensate.  More
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Innovative Ways to Cut Hassles and Make Volunteering More Appealing
from The Chronicle of Philanthropy
The call to service does not always come through loud and clear. Despite good intentions, prospective volunteers have plenty of reasons for postponing: lack of time, the hassles of background checks, an inability to figure out how they can help solve the world's problems, and the frustration of being turned away following disasters. Entrepreneurs and government agencies are trying to find solutions to such roadblocks. Here are four innovative approaches.  More
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MSNBC's 'Morning Joe' to Promote Volunteerism in New Orleans
from NOLA.com
The MSNBC wake-up show "Morning Joe" will be in New Orleans on Friday partly because co-host Joe Scarborough witnessed the post-Katrina worst. Community-focused volunteerism will be the theme of Friday's show, pointing toward a national day of service Nov. 21 coordinated by the nonprofit HandsOn Network.  More
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2010 CALL FOR PRESENTERS
NOW AVAILABLE!

AHVRP Annual Leadership Conference
& Trade Show
"Navigating Our Future through
a Changing Frontier"
September 30 - October 3, 2010
St. Louis, MO

Have you a...
  • new idea that will impact the future of the volunteer services management industry?
  • unique experience that will help advance the careers of other volunteer resource professionals?
  • fresh perspective on current and future trends that is certain to affect our industry?

If so, submit a proposal to participate as a presenter at the AHVRP 42nd Annual Leadership Conference Sept. 30 - Oct. 3, 2010 at the St. Louis Union Station Marriott, a historic hotel of America, in St. Louis, Missouri. Answer The Call!

SUBMISSION DEADLINE: December 1, 2009. More Info

Five Things Every Retailer Can Learn from Apple
from Retail Customer Experience
Walt Disney Company announced last month that in an effort to reverse the ill fortunes of its 340 U.S. and European retail stores they would undergo a transformation. What was perhaps even more interesting was the fact that they enlisted the help of Apple's prophetic leader and Disney board member Steve Jobs.  More
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Recognizing Return Fraud
from Shari Waters via About.com
Does your return policy allow stolen merchandise to be returned for cash? We certainly hope not! However, the National Retail Federation's Return Fraud Survey says criminals often take advantage of retailers with relaxed return policies.  More
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Social Media Like Twitter Change Customer Service
from USA Today
When Wes Harper's high-definition cable service went on the fritz a few months ago, he hopped on Twitter and tried to reach Comcast's customer service reps. At the time, it seemed the best course of action, given Comcast's sterling reputation on the social-media service. But Comcast ignored him.  More
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What CSI Can Teach Us About Shopper Behavior
from Fast Company
Like a CSI episode, where the evidence at first is invisible but then magically becomes apparent to the talented investigator throughout the crime scene, the forensic evidence about what people want from retail and what keeps them up at night is right there in their shopping cart.  More
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