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Briefings in Healthcare Volunteer Services and Retail Operations
Dec. 10, 2009  
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Reducing Volunteer-Staff Friction
from Volunteer Today
In many organizations there is a tribe of volunteers and a different tribe of paid staff. According to Maureen West, author of an article in the Chronicle of Philanthropy, each tribe has its own culture and value system. West interviewed many people to address the issue of staff and volunteer conflict, which according to Susan Ellis, of Energize, Inc., is inevitable, but manageable. Here are some points discussed in this excellent article of how organizations are tackling the problem. More
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AHVRP Recruitment Rewards Program and Campaign

AHVRP is excited to announce the launch of its Recruitment Rewards Program and Campaign. These incentives are designed to help expand AHVRP membership and provide personal benefits. As a participant you can look forward to exciting rewards like a free registration to the 2010 Annual Conference in St. Louis, MO and redeemable savings on AHVRP products and services for the AHVRP State Affiliated Group with the highest percentage of new member recruitment over the next four months! There are two levels of participation, individual and state. Click here for more information.

Online Spying Can Improve Your Volunteer Management Skills
from The World Volunteer Web
Ever think that industrial espionage would be recommended as a best practice management tool? Keep reading! We've made great strides in communicating online, recruiting volunteers through Web-based registries of opportunities, "talking" on listservs and discussion forums, and expanding our skills from a wealth of electronic resources. These are all intentional collegial exchanges, which are great. So now let's consider what can be learned online through stealth.  More
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Social Media Become Key Tool for Nonprofits
from Crain's Cleveland Business
At first, the only purpose the Jewish Community Federation had for Facebook was to help its Young Leadership Division find new recruits. But that was two years ago. The federation today is one of many nonprofits in Northeast Ohio that use social media web sites for many purposes, ranging from raising money and promoting events to building more ties with their organizations.  More
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2010: Daunting Challenges Face the Nonprofit World
from The Chronicle of Philanthropy
The nonprofit world is about to face the toughest year in its history. By every measure, 2010 could be far more painful for charities and the people they serve than any other they have known. Already many charities have been weakened by one of the longest recessions America has witnessed.  More
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AHVRP Annual Conference
Register & Save up to $75

The 2010 Annual Conference Online Registration is now available! Register by January 8, 2010 and SAVE $75 on your full conference registration. Register today and only pay $425!

Please note that a $100 fee applies to all cancellations. A written cancellation notice must be faxed to (312) 422-4579 or postmarked no later than September 3, 2010. You are encouraged to send a substitute if you cannot attend. Be advised that refunds can only be issued post-conference to the original payer. No refunds will be issued after that date. There are no exceptions to this policy. Questions? E-mail or call (312) 422-3939.

There's more than one way to SAVE on the 2010 Annual Conference in St. Louis, MO. Participate in the Recruitment Rewards Program & Campaign and qualify to win one free annual conference registration or one round trip airfare to St. Louis! For more information visit the Recruitment Rewards Program & Campaign page at

Plan now to attend, "Navigating Our Future Through a Changing Frontier," on September 30-October 3, 2010 at the St. Louis Union Station Marriott in St. Louis, MO.

* Please note that the $25 discount for additional registrants does not apply for this promo.

Discover Your Leadership Blind Spots
from BusinessWeek
Let's not kid ourselves. We all have blind spots - unproductive behaviors that are invisible to us but glaring to everyone else. Our behavioral blind spots create dire and unintended consequences: They corrupt decision-making, reduce our scope of awareness, create enemies, silos, and camps, destroy careers, and sabotage business results.  More
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How Discounting is Hurting Retailers
from Retail Customer Service
Your pricing policies are costing you sales in ways you don't realize. Every time you lower the price without asking the customer to give up something in return, you immediately cause confusion. That confusion can easily translate into lost sales.   More
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Cater to the Conscientious Consumer
from Gift Shop Magazine
Ethical consumerism. The phrase might sound intimidating but increasing numbers of your customers are taking it up. Consumer purchases are increasingly reflecting customers' values - whether through the buying of green goods or fair trade coffee.  More
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Retailers to Receive $1 Billion from Visa/MasterCard Lawsuit This Week
from The National Retail Federation's BIG Blog
More than half a million retailers should begin receiving checks totaling over $1 billion this week as the result of a federal judge's approval of an early payout of funds remaining from the 2003 settlement of a lawsuit brought by the National Retail Federation and others against Visa and MasterCard's debit card practices.  More
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