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 Managing confrontation in multicultural teams Harvard Business Review Share    
Everyone knows that a little confrontation from time to time is constructive, right? And the classic business literature confirms it. Patrick Lencioni's Five Dysfunctions of a Team, for example, discusses at length how to achieve the right amount of confrontation for ultimate team effectiveness — and concludes that fear of conflict is one of the five major barriers to success. It was a bestseller in the U.S. But what if you come from a culture where confrontation is downright rude? Or what if you just happen to have people from such cultures on your team? The fact is that all-American teams — or mono-cultural teams of any nationality — are becoming a thing of the past. More
Watch Potassium Results Physicians Can Trust Educational Session Preview CLMA Share
Physicians challenge potassium levels more than any other analyte. Learn about the multitude of ways potassium results can be altered during collection or processing, along with the most common factor — hemolysis. Explore more than a dozen of the most common causes of hemolysis, including pneumatic tube transport, excessive plunger pressure, draws from IV starts and more. Watch the director of Center for Phlebotomy Education Dennis Ernst's educational session preview and join him at ThinkLab '12 April 29 – May 2 at Georgia World Congress Center in Atlanta. Register today.
20 signs that you can't be trusted as a leader Great Leadership Share
Are you a trustworthy leader? Take the assessment. Sure, everybody may do a few of these now and then. However, if there's a consistent pattern of multiple behaviors, then there's a serious issue of trustworthiness. More The ASCP Wage Survey is now open and CLMA is an official partnering participant CLMA Share
One of the most important services that the American Society for Clinical Pathology does for its members and the profession is conducting the biennial ASCP Wage and Vacancy Surveys. The wage survey has become the primary source of information for academic, governmental and industry experts in defining the state of the nation's laboratory workforce. This year, the ASCP will begin with conducting the 2012 Wage Survey of the professionals in the field. The wage survey will remain open until April 30. More
How to keep a superstar employee happy Inc. Share
Most businesses have "that" employee: smart, energetic, self-motivated, consistently outperforms peers, takes on formal and informal leadership roles, steps up when there's a challenge ... forget an iPad 3, Apple needs to develop a cloning device. But that employee is also hard to keep, especially if your business is small and your resources are limited. She wants to advance, professionally and financially. That's a problem when you can't promote her or pay her more. You know other employers would snap her up in a heartbeat. What can you do? More Clinical pathology laboratories beef up courier and logistics services to deliver more value to client physicians Dark Daily Share
Like everything else in laboratory medicine, even such once-simple operational areas as logistics and courier services are becoming complicated — and more expensive. The reasons are familiar to all clinical laboratory managers and pathologists. For example, sophisticated new diagnostic technologies require that specimens be transported with greater care to ensure that they arrive at the medical laboratory with full integrity. Tougher patient privacy laws make it essential that couriers understand how to protect the confidential information that is often printed on the clinical laboratory test requisition forms that are placed in the plastic bags with the lab samples. More
When should managers crack down on weak employees? CBS MoneyWatch Share
Managers are often criticized for being too heavy-handed and intruding where they shouldn't. But sometimes the opposite is true — managers can be too light-handed, staying above the fray when they should be getting involved. Evidence of malfeasance is often staring managers straight in the face. Yet they frequently fail to act. Why? The reasons are varied, but often that passivity comes with the best of intentions. The manager simply hopes the situation will improve. More The workplace violence epidemic Security InfoWatch Share
The challenges of securing employees, assets, clients and facilities can be difficult to meet in any environment; however, few organizations must contend with the level of daily turbulence and pressure that hospitals do. Changes due to federal health reform, compliance with data protection laws and employee safety directives, shifts in demographics and service philosophy, and increasing crime must all be addressed without inhibiting public access, reducing the speed of service, or enhancing patient discomfort and stress. More Leveraging automation for efficiency Advance for Administrators of the Laboratory Share
Small and medium-sized laboratories face similar challenges and scrutiny as their larger counterparts — staffing shortages, less revenue, less space and the need to enhance quality initiatives. One important metric monitored by all labs regardless of size is turnaround time for both routine and stat samples. More
Feds propose 1-year ICD-10 delay InformationWeek Share
The U.S. Department of Health and Human Services announced a proposed rule to postpone the compliance date for ICD-10 by one year to Oct. 1, 2014. The compliance deadline for ICD-10 had been set for Oct. 1, 2013. However, in February, after pressure from some health industry groups, including the American Medical Association, HHS disclosed it was evaluating extending the deadline for ICD-10, but did not announce how long the extension would be. More Why strengths matter in training Gallup Management Journal Share
Companies spend millions training and developing their employees. But does it really pay off? Sure, such investments can enhance skills and boost effectiveness and innovation. But far too often, leaders and managers overlook a crucial element: complementing employees' knowledge, skills and experience by maximizing the power of their innate talents. More |
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