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Home   Membership   Chapters   Education   Legislative   Interactive Sept. 21, 2011

Seeing yourself as others see you
Harvard Business Review    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It's not about being liked or popular. It's about your ability to exert influence, which is your major task as a manager. If you don't know how your words and actions are perceived and understood, if you don't know if others trust you, if you don't know what others want and expect from you, how can you exert the influence you want? More

CE credits now attached to Education on Demand sessions
CLMA    Share    Share on FacebookTwitterShare on LinkedinE-mail
CE credits are now attached to Education on Demand (EOD) sessions recorded from ThinkLab '11. If you have recently purchased an EOD session, contact CLMA at or 312.321.5111 to receive credit for your purchase. This offer expires Nov. 25. Continue to check your inbox every Thursday for $15 off the weekly featured EOD session throughout the duration of our Weekly Curriculum Sale. If you do not receive the emails, email CLMA at More

6 ways to improve moral
Inc.    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Positive morale will help your company through tough times. Negative morale on top of a tough economy may cause the entire company to crash, says Sharon Armstrong, who wrote "The Essential HR Handbook." "And I'm not so sure that people won't bail out on a sinking ship," she says. To gauge morale, you might try surveys and questionnaires, but these can seem tedious and impersonal. The best option is a conversation. More

Learn seven strategies that enhance your lab safety programs
CLMA    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Is your safety program infected with killer Bs (bland, boring or broken)? Are you ready to put the F.U.N. back into your safety program? Discuss the signs of a failing safety program and learn how to create a plan that re-energizes your safety program in this week's featured Education on Demand (EOD) session. This session is based on CLMA's Body of Knowledge for Medical Laboratory Management Domain 8, Compliance and Risk Management.

Visit our Facebook or LinkedIn pages to post your suggestions on the EOD sessions you would like to see featured during the sale.

Watch your inbox every Thursday morning for the Weekly Curriculum Sale discount codes, featuring $15 CLMA's highest-rated EOD sessions. If you do not receive the emails, email CLMA at

Getting lab results directly to patients
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A new federal proposal to give all patients in the U.S. direct electronic access to their lab results could make it easier to track important health markers like cholesterol levels and the body's response to blood thinners — with an iPhone. The rules proposed by the Department of Health and Human Services are part of a broader effort to give patients more access to their own medical data, so they can become more engaged in their care. They would replace a confusing patchwork of state laws and privacy statutes and affect more than 6 billion lab tests a year. More

Effective change management: A different perspective    Share    Share on FacebookTwitterShare on LinkedinE-mail article
One of the biggest challenges faced by business leaders/CEOs is effecting change amongst staff. Every employee responds to change differently, which makes it very difficult to approach the task of change management with a simple strategy. The starting point is to understand the nature of the challenge, ie. to understand the human behavior that causes resistance to change. More

The 12 attributes of a truly great place to work
Fast Company    Share    Share on FacebookTwitterShare on LinkedinE-mail article
More than 100 studies have now found that the most engaged employees — those who report they're fully invested in their jobs and committed to their employers — are significantly more productive, drive higher customer satisfaction and outperform those who are less engaged. But only 20 percent of employees around the world report that they're fully engaged at work. More

Why you should stop overpraising your team
BNET    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Stanford psychologist, Carol Dweck found if kids believe that they are smart, then when the work gets hard, they give up. Not being able to do something instantly makes them feel stupid and hopeless, so they quit. On the other hand, if you praise qualities and actions — not self-image — kids will persist with difficult tasks and achieve more. More

Why teams turn toxic, and how to heal them
Forbes    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Research shows that serious strife within teams takes a high toll. Among individuals, team discord leads to stress, low job satisfaction, poor productivity, anger, despair and physical ailments such as insomnia. For teams, it can impair productivity, learning, collaboration and even survival. Discord increases organizational costs when firms have to invest in coaching, performance management, conflict resolution and mediation. Finally, team toxicity affects others in an organization and consumers. How do you get a toxic team past its dysfunctional behavior? More

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CLMA Industry Pulse
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