In 2015, a large number of organizations will undergo some type of board change. But what happens to the "past" president of the organization? In most organizations, the roles of the executive officers and directors are clearly defined...
David Rhodes, GEMS Dallas Kathryn Sontag, BOMA Dallas Danika Mendrygal, Haynes and Boone LLP Nicole Sorensen, American Mensa, Ltd. Steven Hacker, Bravo Management Group Rachel Robichaud, PPAI Scott Seril, Marketing General Incorporated Karin Grebe-Hobbs, Movie Tavern Donovan Shanahan, Hanley...
A recent report from a nonprofit software maker suggests that associations are going to become increasingly customer-driven, not just member-driven. Does the road to increased revenue run through technology offerings? Here’s a hypothetical to get your brain moving.
We talk a lot about member engagement. Two research studies on volunteer motivations and experiences offer new clues about how to find and keep happy member volunteers at your association.
Sometimes our adherence to policies, rules or ‘this-is-how-we-do-it-ness’ gets in the way of good customer service. The dilemma for staff usually is triggered by a non-standard request. When confronted by these usually reasonable non-standard requests we see...
What’s the future of AMS? This seems to be the question that has haunted association execs for more than 25 years when the initial association management system hit the not-for-profit marketplace. You get a different answer depending on who you speak with, but put...
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