Cold Connection (IARW-WFLO) MultiBriefs
December 11, 2017
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Truck turn time is a great way to measure customer service, but when does the clock start?
A GCCA member reached out to the GCCA Online Community 3PL Supply Chain Forum to learn how industry peers measure truck turn times. To accurately determine if a shipment arrives on time, does the turn time start at the pre-determined appointment time or at the time of arrival to the facility? According to chapter 1 of the GCCA Guide to Effective Warehouse Operations, it is vital to keep a record of arrival time, the start time and finish time when handling a shipment so the supervisor can maintain accurate data regarding productivity, future schedules and customer service levels. GCCA members are encouraged to download this guide and share with their warehouse employees. How does your company measure truck turn times? Join the conversation in the GCCA Online Community.More

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