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Text Version   RSS   Subscribe   Unsubscribe  Archive   Media Kit   February 04, 2015

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Succeeding at sales: A guide for small business owners
The Guardian
Have you resolved to grow your business in 2015? If so, sales will be a top priority. There is a misconception that good sales behavior mimics Alec Baldwin in the film Glengarry Glen Ross. He pitches sales as every man for himself – a grueling and competitive endeavor only for the most ruthless. This is not good sales and won't cut it in 2015. Good sales now means listening to your customers and communicating effectively with them.
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5 ways company culture can improve your customer experience
Forbes
A company's customer experience tells us everything we need to know about what's underneath the hood. It's important for companies today to ask what their company "truth" is. It's normal for a company to have a one-off customer service mistake. However, with repeat offenses one has to question what is going on in that company culture?
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Small business taxes 2015: Everything you need to know
Business News Daily
In preparation for the April 15 tax deadline, Business News Daily consulted small business tax experts to find out what business owners should be paying attention to now. Some of these issues involve recent tax changes, while others are issues small businesses should be watching for the future.
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SPONSORED CONTENT


Tips for a small business tech tune-up
WWJ-TV
As business leaders look to grow their bottom line in the coming year, technology should be part of the plan. Mark Phillips of Comcast Business Services said businesses should take an assessment of their technology needs and how customers may utilize a variety of services from Wi-Fi to websites in 2015.
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7 communication tips for the office
Fox Business
It might be said that communication is more of an art than a science. The easy part is simply exchanging information, speaking our thoughts to someone else. The art of communication, however, is knowing not only how to verbalize our ideas, but also how to listen, empathize, encourage, or influence. These actions are not automatic but take forethought and training to ensure messages are delivered to elicit a desired response. Work on these seven techniques to improve your communication and improve your business.
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PRODUCT SHOWCASE
  Microtronic - the solution for Cashless

Microtronic is the 30 year leader in true Cashless Vending technology. We've added the components of Micro Markets and Mini Micro Markets with LOW monthly support fees. Only one card to use with Vending, Micro Markets, Cafection and Multi-max vendors. Call 1-800-879-3586 or check out: www.MicrotronicUS.com or www.YourMicroMarket.com
 


6 tips for fast text formatting in Microsoft Word
By Joe Latta
For nearly 25 years, Microsoft Word has been the dominant word-processing application in the business world. But according to data from Microsoft's Customer Experience Improvement Program, today's professionals rarely use Word to its full capacity. In fact, they found that of its more than 1,200 functions, just five (paste, save, copy, undo and bold) account for nearly one-third of all function use. That's why I'm discussing six longstanding — yet often overlooked — ways to quickly format and move text. Greater efficiency = fewer late nights.
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  FEATURED COMPANIES
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7 tips for entrepreneur on Twitter
The Wall Street Journal
Twitter is about making meaningful connections with customers, business partners, suppliers and others who can affect the company’s business. Used effectively, it can reinforce current relationships, build new relationships, create a higher profile for you and your business, and build business. Similar to any other activity in your marketing and communications strategy, the way you use Twitter must be integrated into your overall strategy. Here are seven tips to help you use Twitter effectively.
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9 essential tips to evaluate product market viability
Business 2 Community
There are many things to consider when discussing the market potential for your product or service including the ability for the product, and thus the business, to produce profit and ultimately scale.
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  PRODUCT SHOWCASES
Little Debbie's Bakery Fresh Pastries

All Little Debbie products are now available as pre-ordered bakery fresh pastry with your vend distributor. This includes Mini Donuts, Zebra Cakes and Swiss Rolls. Distributors may also be stocking top-sellers like the Oatmeal Cream Pie and Nutty Bar. Call your distributor today to place your order (or pre-order) for Little Debbie snack cakes.
Crane's Media Touch Technology

Crane’s Media Touch is changing the way consumers experience vending, helping operators win new business and increase same-store sales. The 7” touch screen can display nutritional information, interactive promotions and digital advertising. Built on NAMA’s open standards, Media Touch provides a powerful platform that’s capable today and ready for the future.
MTN Products Factory Special

MTN is offering the new Nexus LXp cooler including the new eco3 filter with mounting bracket at a special introductory price of $199. The eco3 filter is NSF Certified for 1500 gallons. This cooler & filter combination special is for a limited time only! (base shown is optional)

www.mtnproducts.com


BEVERAGE NEWS


The 10 best coffee makers on the market
Business Insider
There's nothing better than waking up to the smell of fresh coffee. The experts at FindTheBest helped us find the best coffee makers on the market. The products are ranked based on FTB's Smart Rating scale, which accounts for features, carafe, type, ratings and approval from the Specialty Coffee Association of America. Whether you're for a jumpstart in the morning or an afternoon pick-me-up, here are the machines that will brew you the best cup.
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Smugglers toss lifeline to Venezuela's coffee farmers
Bloomberg
With Venezuelans unable to find their country's coffee in supermarkets, the nation's embattled farmers are turning to an unlikely source of relief: Colombia, one of the world's most competitive markets.
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Recent survey results find that Americans should drink more water and they want bottled water readily available
International Bottled Water Association
The vast majority of consumers see water as a smart beverage choice and consider bottled water to be healthier than soft drinks, according to newly released findings from a survey conducted online by Harris Poll of more than 2,000 U.S. adults 18 years and older for the International Bottled Water Association. The poll's conclusions reflect healthy hydration trends that are driving annual bottled water sales and consumption increases, and make it clear why the Beverage Marketing Corporation says that bottled water is on course to become the number one packaged beverage in America by 2016.
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Green tea may zap cancer cells in your mouth
Yahoo Health
A new Pennsylvania State University study published in Molecular Nutrition and Food Research found that green tea might kill oral cancer cells — and boost healthy cells. Oral cancer and green tea were first linked in a 2002 study that found that green tea could induce cancer cell death, and suggested "regular consumption of green tea could be beneficial in the prevention of oral cancer." In these latest findings, the study authors determined that a compound in green tea triggers a process in the cancerous cells' mitochondria that leads to early cell death.
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A coffee cup designed to let astronauts sip espresso in space
Wired via CNN
For the past year, scientists there have been developing a mug designed specifically to allow astronauts to sip on espresso (or other warm and frothy drinks) in low-gravity environments. The cup's shape is odd — a little like a plastic baby boot — and was determined by mathematical models.
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CORPORATE SOCIAL RESPONSIBILITY


Here's the surprising reason companies can get away with bad service
TIME
If you stood on a long, slow-moving line in a coffee shop, only to be handed the wrong drink when you finally did order, you'd probably express some dissatisfaction. Maybe you'd gripe to your co-worker about the experience at lunch, post a snarky Yelp review or vent on Facebook. But new research shows businesses have a secret weapon that can diffuse customer ire over bad service. If a company practices "corporate social responsibility" — that is, donating to good causes — customers actually feel bad if they complain.
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How to build a world-saving startup
Venture Beat via Business Insider
Here's a depressing fact — most startups fail. That's not just for web startups, but all startup businesses of any kind. If you're a do-gooder, it's even harder. Social good startups have the odds stacked against them. Most companies focus specifically on the bottom line, but social good startups are dealing with two measures of success: financial and social impact. Why does doing good and doing well have to be so hard?
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2015: The year of hyper-transparency in global business
The Guardian
UN secretary general Ban Ki-moon has declared 2015 "the year of sustainability." With landmark global conferences on sustainable development and climate change ahead, and new U.K. legislation to tackle modern-day slavery also on its way, this year is set to be pivotal.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    5 tips for achieving work/life balance in 2015 (Forbes)
When it comes to the best cup of coffee, timing is everything (The Huffington Post)
6 secrets for jump starting business growth (Business News Daily)
Tools to stay on top of the latest small business tips and trends (The Huffington Post)
There's now coffee to help you fall asleep (TIME)

 
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