This message contains images. If you don't see images, click here to view.
Advertise in this news brief.




Text Version   RSS   Subscribe   Unsubscribe  Archive   Media Kit   October 29, 2014

About Us   Membership   OneShow   Vending   Coffee Service   Technology  Micro Markets   Education  Gov't Affairs   State Councils   Publications

 


Bidding is Open!
NAMA Foundation Silent Auction


We invite you to bid on more than 45 unique and highly-coveted items for your personal and business use! Browse the catalog, set up automatic bids and more! New items added daily, so check back often. The auction runs through Nov. 12. For more information and to browse items, click here!




Exceptional customer service affects small business profitability
The Huffington Post
Since most small businesses don't have large sales teams, it's important to utilize all employees for new business opportunities. Creating positive customer service experiences will inspire emotional responses toward a business, including trust, gratitude and loyalty, and through word-of-mouth, every customer has the potential to become a brand advocate and increase profitability. Here are some tried and true tips to improving your company's customer service.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


SPONSORED CONTENT


The best advice for small business success: Part 1
The Huffington Post
Whether solicited or not, you've probably received some sort of advice from any number of people, including friends, family, colleagues and teachers. But what's the most powerful advice you've ever received? What exactly made it so memorable? How did it help you?
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


3 principles leaders must follow to build employee engagement
Forbes
In the military, if you're receiving incoming fire from the enemy, there is no "right" direction in which to move, just so long as you move elsewhere. With regards to change, Business is no different. The worst thing any leader can do is freeze in the face of adversity; to revert to analysis paralysis in hopes of finding that one ideal solution that will solve everything. One hundred percent certainty does not exist simply because systems, processes and technology change at exponential rates. While business objectives remain fairly consistent, the strategies and tactics for realizing them must — must — change with the environment, and if your employees aren't thoroughly engaged in the current reality, then your business relevance is at risk.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


PRODUCT SHOWCASE
  Little Debbie's Bakery Fresh Pastries

All Little Debbie products are now available as pre-ordered bakery fresh pastry with your vend distributor. This includes Mini Donuts, Zebra Cakes and Swiss Rolls. Distributors may also be stocking top-sellers like the Oatmeal Cream Pie and Nutty Bar. Call your distributor today to place your order (or pre-order) for Little Debbie snack cakes.
 


4 tips for successfully aligning your sales and marketing teams
Business 2 Community
It's an old business world trope that you're probably familiar with: the sales team thinks the marketing team is flighty and irrelevant; the marketing team thinks the sales team is lazy and simplistic. As a result, cohesion between the two teams' strategies can seem impossible, and inner office struggles abound. With the rise of inbound marketing, however, the necessity of effectively aligning your sales and marketing departments has never been greater, nor has it carried more benefits. When it comes to lead generation and lead nurturing, having a united front on the sales and marketing planes can be the difference between success and failure.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE




Getting past gatekeepers to reach high-level decision-makers
By Marc Wayshak
At one time or another, all salespeople have been confronted with the dreaded gatekeeper — that office assistant or administrator who intercepts sales calls, blocking you from talking to the high-level prospect you want to reach. And while there are certainly some ninja techniques you could use to try to overcome the stubborn gatekeeper with your irresistible wit and charm, I suggest an entirely different approach. Rather than trying to get past the gatekeeper, just avoid the gatekeeper altogether. Sound simple? That's because it is. All you have to do is understand three important factors.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


PRODUCT SHOWCASE
  GPS Tracking System Ensures Fleet Efficiency & Safety

• Reduce fuel bill by 20%
• Increase employee productivity
• Improve driver safety

Learn more
 


The top 5 myths about leadership
U.S News & World Report
The concept of great leadership is one of the most often discussed — and least understood — workplace topics. We may recognize certain people as exceptional leaders when we see them in action, yet have a difficult time pinpointing what it is that they do differently or better. Adding to the confusion about what separates leaders from the pack are a number of prevailing misconceptions about which traits add to leadership prowess and which detract from it. Here are 10 myths about what it takes to truly lead.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


How to discover your individual communication style
Fast Company
We all have our own communication style, and most of us have strength in more than one area. Knowing how your strengths — and challenges — stack up gives you insight and an awareness to guide you in having more successful conversations. When those who work together understand their own and each others' strengths, they bring out the best in each other and take more risks, respecting individual differences and developing a stronger team where innovation and productivity flourish.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE

Early Bird Special for Tech Talks!

NAMA is offering a $100 early bird discount for member operators who register for Tech Talks by Nov. 15!

Operators were sent a promo-code via a NAMA e-blast. Please contact jdenardis@vending.org with any questions. We look forward to seeing you Dec. 8-9 in Atlanta!

Learn how technology can work for YOU! Register Here!


  FEATURED COMPANIES
Great Brands. One Company.

Lacas Coffee, Dallis Bros & Gramercy Park; Servicing the Food Service, OCS and Vending markets with our branded & private label programs. Talk to us today about customizing your own brand! MORE

Directly contact our VP of Sales, Daniel Berger, at dberger@lacascoffee.com
Feniks Inc.

Bringing innovation to the vended coffee segment with our new Rubi Micro-Cafe. Delivering coffeeshop quality and an engaging touchscreen experience, Rubi can elevate your business and help win new accounts. MORE

Contact Jim Craig for more information.


BEVERAGE NEWS


Coffee talk: How to brew the best cup of coffee
Chicago Tribune
The easiest way to improve your coffee at home is to pay attention to the details, and that's where difficulties lie. Just how attentive do you need to be for coffee? How much quality do you demand? What are you willing to pay?
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


Coffee prices soar at online auctions
The Wall Street Journal
In an online auction this month for some of Rwanda's most-prized coffee beans, Dan Shafer was playing an hours-long game of chicken and losing. "I don't want to place my bid now because I don't want to jack up the price," he said, his eyes glued to the screen in a two-bedroom apartment in the Gowanus section of Brooklyn, New York, that serves as the offices for Crop to Cup Coffee Importers.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


PRODUCT SHOWCASE
  MTN Products Factory Special

MTN is offering the new Nexus LXp cooler including the new eco3 filter with mounting bracket at a special introductory price of $199. The eco3 filter is NSF Certified for 1500 gallons. This cooler & filter combination special is for a limited time only! (base shown is optional)

www.mtnproducts.com
 


The coffee economy that bloomed In rural Mexico
Forbes
Near the Guatemalan border in Mexico's Chiapas region, sandwiched between the Sierra Madres and the Pacific Ocean, there's a fertile pocket of land called the Soconusco. While once a hotbed of cacao production for the Aztecs and then the Spanish, the area was decimated by smallpox and measles soon after the Spanish conquest. For most of the 1800s, hardly anyone lived there. But by the turn of the 20th century, the Soconusco had become a major coffee producer and exporter. It remains so today.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


Ogawa Coffee planning to make US debut in Boston
The Boston Globe
Get ready for thick coffee, intricate glassware — and latte art that will blow your mind. A popular Japanese coffee roaster is planning to make its American debut by opening a new store in downtown Boston, a significant development that signals a new growth and expansion in Boston's specialty coffee scene.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE

Mother Parkers Tea & Coffee Roasting Facility Tour at CTW!
Get out of the halls to experience state-the-art local flavor at the Mother Parkers Tea & Coffee Roasting Facility Tour, Thursday, Nov. 13, 12:30 p.m. - 4:15 p.m.

Attendees will be provided with a box lunch and complimentary transportation. In order to participate, please RSVP by Monday, Nov. 3.


4 things needed to make the perfect cup of coffee
Science 2.0
It's hard to get a bad coffee these days. Plenty of baristas have fine-tuned the process of making espresso, but really there are only a handful of variables they can control: coarseness of the grind; temperature of the extraction; extraction time; and the all-important coffee-to-water ratio. Coffee roasters and barista schools have produced many impressively complex charts plotting grams of coffee against volume of water overlaid with concentration and yield.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


Arabica coffee drops on Brazil rain forecast
The Wall Street Journal (Subscription required)
Arabica-coffee prices dropped 9.1 percent recently as rains forecast for top grower Brazil fueled the market's biggest weekly percentage decline in more than five months. The December arabica-coffee contract on the ICE Futures U.S. exchange ended 0.9 percent lower at $1.9150 a pound.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE




Tea flavors changing with shifting rainfall patterns
ZME Science
Climate change has many unexpected consequences — as a research has shown yet again. This time, a team of Montana scientists have shown that the tea flavors are changing, mainly as a result of shifting rainfall patterns. This variability can jeopardize the livelihood of tea growers and has significant effects on the end product we drink.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


The healthiest teas to drink from morning to night
Fox News
For Zhena Muzyka, tea is a way of life. The author of "Life by the Cup: Ingredients for a Purpose-Filled Life of Bottomless Happiness and Limitless Success" began her love affair with tea because of her grandmother, who was a Gypsy in Ukraine. "She gardened and had this massive garden with botanicals and roses and herbs," Muzyka told FoxNews.com. "And she taught me that flowers and spices and teas and herbs can fix any woe — mind, body or spirit."
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


The 10 biggest tea drinking countries in the world
Insider Monkey
Would you like to know which are the biggest tea drinking countries in the world? There's no doubt about it; tea and coffee rule the world in terms of social non-alcoholic beverages. Some countries consume more coffee than tea, and others the opposite. But in some regions this distinction is not quite true. In Eastern Europe for instance, consumers do not necessarily discriminate between the two, and being a coffee consumer there doesn't annul you as a tea drinker. Moreover, in some countries the culture surrounding coffee and tea consumption is equally or almost equally important.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


CORPORATE SOCIAL RESPONSIBILITY


How corporate social responsibility ties companies with communities
The Wall Street Journal
Customers want to do business with companies they connect with emotionally, that speak their language, are sensitive to their culture and value what they value. They want to work with companies that care about the greater good, not just the bottom line. Many companies may feel they have to balance social responsibility against profitability.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE



Dallas, Texas ● Dallas Hyatt Regency ● November 11-13
CTW 2014 Open for Business:
Open the link to register, view the exhibitors
and make your room reservations at the Dallas Hyatt Regency.



10 reasons to sign a green office lease
Environmental Leader
Each year, when April 22 rolls around, thousands of companies trumpet their sustainability initiatives, paying homage to Earth Day while correlating Earth Day to a particular "green" product or service. To reinforce a commitment to the Earth throughout the year, companies can validate their dedication to sustainability by making their office space environmentally friendly. Signing a "green lease" puts that commitment in writing, typically while achieving energy and cost savings.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


The challenge of corporate social responsibility
The Wall Street Journal
Companies, obviously, have multiple constituents: customers, employees, suppliers, the communities in which they operate and the greater society, as well as their shareholders. To be a successful business, it all starts with the customers, receiving what they want, in terms of quality and service, when they want it, in terms of timeliness and at an acceptable price. The more the customers demand, the more the need for employees and suppliers.
Share this article:   Share on FacebookTwitterShare on LinkedinE-mail article
READ MORE


TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    As Apple Pay arrives, witnessing the next step in money. Maybe. (The New York Times)
12 leadership tips from young bosses (Fox Business)
10 year-end income tax tips for 2014 (CPA Practic Advisor)
The 5 Cs of powerful presentations (Business 2 Community)
How is your small business managing millennials in the workplace? (Business 2 Community)

Don't be left behind. Click here to see what else you missed.

 
Keeping In Touch With NAMA
Colby Horton, Vice President of Publishing, 469.420.2601
Download media kit

Brie Ragland, Senior Content Editor, 469.420.2639   
Contribute news

Roni Moore, NAMA VP of Marketing & Communications, 312.346.0370, ext. 239   

Kelly Doherty, NAMA Marketing & Communications, 312.346.0370, ext. 242   

This edition of Keeping In Touch With NAMA was sent to ##Email##. To unsubscribe, click here. Did someone forward this edition to you? Subscribe here -- it's free!
Recent issues
Oct. 24, 2014
Oct. 22, 2014
Oct. 15, 2014
Oct. 10, 2014



7701 Las Colinas Ridge, Ste. 800, Irving, TX 75063