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Text Version   RSS   Subscribe   Unsubscribe  Archive   Media Kit   December 31, 2014

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As 2014 comes to a close, NAMA would like to wish its members, partners and other industry professionals a safe and happy holiday season. As we reflect on the past year for the industry, we would like to provide the readers of the Keeping in Touch with NAMA a look at the most accessed articles from the year. Our regular publication will resume Jan. 7, 2015.





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7 steps to hiring great hourly employees
By Mel Kleiman
From March 5: Most employers don't take a systematic approach to hiring, especially when it comes to hourly employees. They just post an ad on their website or a job board, collect applications, interview a few people and choose one. Unfortunately, this no-system, easy-hire approach is self-defeating. It tells every applicant you just need a body to fill the position.
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PRODUCT SHOWCASE
  Little Debbie's Bakery Fresh Pastries

All Little Debbie products are now available as pre-ordered bakery fresh pastry with your vend distributor. This includes Mini Donuts, Zebra Cakes and Swiss Rolls. Distributors may also be stocking top-sellers like the Oatmeal Cream Pie and Nutty Bar. Call your distributor today to place your order (or pre-order) for Little Debbie snack cakes.
 


5 must-know tips for creating the ultimate sales proposal
By Marc Wayshak
From April 2: So many salespeople are losing sales or selling at a low price, not because they were ineffective in the sales meeting, but because their proposal was weak. By implementing an effective and proven proposal strategy, you can both increase the number of closed sales and the average sale size. Here are five tips to help you create that ultimate sales proposal.
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Why company culture is so important
By Erica Cohen
From Jan. 15: Unless you've spent the last decade or so living under a rock, you've definitely heard the phrase "company culture" being bandied about. And while it's become the center of attention in many discussions about how to build a successful company, I have to wonder if everyone who talks about company culture actually understands what it means and how to create and maintain an authentic one. Let's consider the definition of company or organizational culture and why it matters.
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  GPS Tracking System Ensures Fleet Efficiency & Safety

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4 simple questions to ask in each selling situation
By Marc Wayshak
From May 28: If you're running a small business today, there are ways to master your environment and give your company a leg up. The number one rule is this: You absolutely must know how to sell your product or service. And you need to do it better than your competitors do.
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Top 10 mistakes interviewers make
By Mel Kleiman
From Jan. 9: Recruiting and hiring new employees is both an art and a skill. Unfortunately, too few business owners and hiring managers have ever had any training in the proven, best-practice techniques used by employers-of-choice like Disney and Southwest Airlines. Without training, most interviewers just "wing it" — ad-libbing their way through interviews and making decisions based more on instinct and impressions rather than logic. No wonder costly employee turnover is such a constant headache. Here's a list of the most common mistakes interviewers make.
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PRODUCT SHOWCASE
  MTN Products Factory Special

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5 simple ways to outsell your competition
By Marc Wayshak
From March 19: Your competition is out there right now selling to your prospects and customers. That's the bad news. The good news? They are all doing the same few things to try to win prospects' business. Just saying that you're different doesn't make you so. It's time to start actually behaving differently from your competition. By following these five simple steps, you can completely outsell your competition.
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8 ways to fail at being a manager
By Christina Nava
From June 4: For leaders, it's understandable that as the going gets rough, tensions rise up. It can be a stressful job running a company and being in charge of a good majority, if not all, of its employees. It's important to keep in mind that how you react to situations should be at a professional level, because as a manager you have chosen to take on a leadership role. With that said, here are eight unprofessional behaviors that need to be avoided when you're put in a leadership or management position.
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Increase revenue through customer service
By Greg Witz
From June 18: Today's business world has gone beyond simply having a good product or service at a reasonable price. Social media has increased the importance of customer service, with 78 percent of online customers recommending the brand to a friend after having a great service experience. What is the consequence of bad customer service? Recent research suggests that it costs companies $338.5 billion a year in lost revenues. 86 percent of customers quit doing business with a brand due to bad customer service. If customer service was not a priority before, it will be now. This of course begs the question: How do I improve my customer service?
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4 steps to effective performance management
By D. Albert Brannen
From April 10: Getting the most out of employees has always challenged employers. It is particularly difficult in today's highly-regulated business environment with increased global competition and changing employee attitudes. Performance management is not just about dealing with the poor performers. Instead, as explained in the following paragraphs, it is a more holistic process that begins with getting the right people, setting employee expectations, coaching employees and ultimately dismissing the poor performers or employees who do not fit the organization.
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5 easy ways to keep your email inbox under control
By Liz Murphy
From Jan. 29: Co-workers and clients aren't the only sources of stress in the workplace. Though it may surprise you, email is also another culprit creating work-related strain and anxiety. In fact, a study released in the U.K. in 2013 revealed that 92 percent of participants exhibited physical signs of elevated stress levels when they received a work email. It's easy to let an inbox to become overwhelming, and unfortunately taking a vacation from your work email is not always possible. But here are five easy ways you can become the boss of your own inbox once again.
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4 easy ways to have a better day at work
By Catherine Iste
From April 30: As HR professionals, my peers and I are constantly bombarded by negative things at work. A typical day in HR can include employees complaining about each other, their pay or problems with their benefits. Few people go to HR because they are happy about how things are going at work. Despite that, the best HR people are able to handle the constant stream of issues, enjoy their work and come back motivated the next day. What I have found, and what you have likely read before, is that it is all about attitude. But how do you change your attitude when you are in the midst of a bad day?
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Keeping In Touch With NAMA
Colby Horton, Vice President of Publishing, 469.420.2601
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Brie Ragland, Senior Content Editor, 469.420.2639   
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Roni Moore, NAMA VP of Marketing & Communications, 312.346.0370, ext. 239   

Kelly Doherty, NAMA Marketing & Communications, 312.346.0370, ext. 242   

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