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Home   About   Membership   Events   ContactApril 19, 2010

NG9-1-1 Primer Webinar Now Available On Demand
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The NG9-1-1 Primer webinar held on April 8 is now archived for purchase and on demand viewing! Register online and get instant access to the webinar (both the audio and synchronized slide deck), described by one attendee as, "The best, most comprehensive discussion of NG9-1-1 I have seen."

Click here for more information on the webinar.

9-1-1 Talk List Maintenance
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You may have experienced difficulties if you are subscribed to NENA’s 911Talk List over the last few days. Technical issues have forced us to migrate the listserv over to a new host/server. The way to post messages via email has not changed. However, there are new instructions for accessing the web interface, subscribing, unsubscribing, and changing your readership preferences (single email vs. digest). That information can be found on the listserv webpage.

9-1-1 Education Month / National Public Safety Telecommunications Week Updates
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On April 14, the Senate passed S. Res. 482 recognizing April 2010 as "National 9-1-1 Education Month." The measure was co-sponsored by the E9-1-1 Caucus Co-Chairs Senator Amy Klobuchar (D-MN) and Senator Richard Burr (R-NC).

Visit the NENA 9-1-1 Education Month webpage for resources that you can use to plan public education events and activities during April, promote the formal recognition of 9-1-1 Education Month in your area, deliver key educational messages to the public, and include in media outreach efforts.

During National Public Safety Telecommunications Week, NENA featured an interview with a different 9-1-1 professional each weekday, highlighting his or her experiences in emergency communications. By putting a few faces to the numbers, we hope that the public will gain an increased understanding and appreciation of 9-1-1 – a service most people take for granted.

Click here to read the interviews.

The FCC issued a statement from Jamie Barnett, Chief of the Commission’s Public Safety and Homeland Security Bureau, praising “the tens of thousands of 9-1-1 call-takers and dispatchers across the country who dedicate their time and energy to serving their communities.” You can read the full statement on the FCC website.

Revised Technical Standard Document Available for Public Review and Comment
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The Interim VoIP Architecture for Enhanced 9-1-1 Services (i2) document is the NENA recommended standard for the i2 architecture to support the interconnection of VoIP domains with the existing Emergency Services Network infrastructure in support of the migration toward end-to-end emergency calling over the VoIP networks between callers and PSAPs.

This issue of the i2 standard supports E9-1-1 for fixed and nomadic VoIP services. Support for mobile VoIP services will be covered in a future release of this document.

The document has been posted to the NENA website and is available for the 30 Business Day Public Review and comment starting Monday April 19 through Friday May 28 at 5PM ET. Send comments to

There are two accepted ways to provide comment on this document:
  1. If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.
  2. If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking Form and email to
Click here for the document.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

NG9-1-1 Industry Collaboration Events
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The NENA NG9-1-1 Industry Collaboration Events Steering Committee has announced that an additional event has been approved. ICE 8 will focus on the interoperability with shared network recording and logging devices. Michael Smith, the Chief technologist of DSS Corp, has agreed to be the chair of the Planning Committee. Planning for this event will start immediately, beginning with representatives of recording and logging vendors and then expanding to include vendors of other NG9-1-1 System components. More about this event can be found on the NENA website. If you are a recording and logging vendor and want to participate, please contact Ray Paddock.

The Steering Committee has also announced that ICE2, which will focus on NG9-1-1 Transitional Elements, will be held the week of May 24 in Irving, TX hosted by AT&T at their Center for Learning.

NENA 2010 Hotel Rooms Going Quickly
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Due to overwheling demand, NENA has added an additional hotel, the Embassy Suites Downtown, to our NENA 2010 housing block. Rooms are going fast, so if you plan on attending the conference we recommend you make your reservations today!

Minor League Baseball @ NENA 2010
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Join other NENA 2010 attendees for a night at the ballpark. The Indiana Chapter & Harris Corporation are providing NENA 2010 attendees with tickets to the Indianapolis Indians vs. Columbus Clippers AAA baseball game. If you are interested in attending, email your name to Eileen Keller by May 1st.

Congratulations to Our Member-Get-A-Member Promotion Winner!
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Michelle Bland of the California Highway Patrol has won this year’s Member-Get-A-Member campaign! Great job, Michelle, and we look forward to seeing you at NENA 2010!

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications – all in 140 characters or less.

Click here to follow us on Twitter.

Tech Update

NENA NG9-1-1 Core Architecture Standard -- Status Update
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The NENA NG9-1-1 Project Long Term Development (LTD) group is currently responding to, and integrating comments from, the All Committee Review step prior to the Public Review period. Due to the sheer size and scope of the document, it was recognized that an extended review and resolution period of at least 30 days will be needed between the All Committee Review and the start of the Public Review. We expect a 45 calendar day Public Review period to begin after current comments are resolved, or after the 30 day extension. The estimated for release of this Standard, based on the above timeline, is late June 2010.

In the meantime, the NENA Project Lead Team continues to manage the overall development process for the NG9-1-1 system, including technical, operations, and transition plans. A number of other Standards and Information Documents have been released, with more in development. See the list on the Project website under Standards Status. In addition, an Education Development Steering Committee has been established to manage the preparation and delivery of additional stakeholder education and training initiatives and materials to support NG9-1-1 implementation and operations.

Recommended RFI/RFP Language regarding NENA Standards
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NENA requirements and standards for NG9-1-1 are covered in a number of documents, so reference to a single standard, such as the pending 08-003 (`i3’) long term architecture, will not necessarily accomplish the intent in an RFI or RFP for NG9-1-1. NENA 08-003 Version 1 is still under review and subject to change.

NENA recommends that Public Safety agencies issuing RFIs or RFPs request a commitment from potential vendors to provide software, equipment and/or services that meet, are capable of meeting, and/or that will meet NENA NG9-1-1 requirements and standards now available, or as they become available in the future.

An initial RFI can be used to request information from vendors on their development status, what they have to offer, and if they are following NENA recommendations, requirements, and standards.

If the RFP issuer wishes to speak to timeframes, it is also recommended that no less than a six month timeframe be specified for complying with NENA standards after formal availability, to allow vendors development and testing time to accomplish compliance.

Regulatory/Legislative Update

NENA Government Affairs Update Teleconference
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NENA Government Affairs Director Patrick Halley will host a public government affairs call on Thursday, April 29, from 3:00 to 3:30 Eastern. The call-in number is 866-636-2911, pin# 9350161479. The call is open to all NENA members and will highlight key national 9-1-1 issues (Congressional legislation, FCC, other federal government actions) and NENA’s current activities.

FCC Public Safety and Homeland Security Bureau (PSHSB) Launches New Web Site
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The Federal Communications Commission's Public Safety and Homeland Security Bureau launched a new web page to better ensure that the public safety community, the general public, government agencies and communications providers have access to the latest news and information on the FCC's efforts to implement the National Broadband Plan for public safety. The web page includes access to the latest press releases, public notices, field hearings, and presentations.

View the Broadband and Public Safety and Homeland Security webpage.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

9-1-1 Telecommunicators Raise Money For Haiti Relief
The Chattanoogan    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Telecommunicators at the Hamilton County 9-1-1 Emergency Communications District presented a check for $947.76 to the American Red Cross for Haiti relief efforts, following a massive and fatal earthquake in Haiti Jan. 12. Dayshift Floor Supervisor Carlitha Palmer, on Jan. 20, contacted the American Red Cross to see what items were being accepted as donations. "I spoke with a very helpful receptionist at the local Red Cross who told us that the best way to help the people in Haiti was by making a financial contribution." More

Public Safety Telecommunications Week Draws Attention to Work of 9-1-1 Operators
The Gainesville Sun    Share    Share on FacebookTwitterShare on LinkedinE-mail article
At the Alachua County, Fla., Sheriff's Office, a large open room filled with flashing computer screens buzzes with activity 24 hours a day, seven days a week. Here, a team of 16 dedicated people saves lives every day and helps the people of Alachua County through their toughest hours. The telecommunicators of the Alachua County Sheriff's Office's Combined Communications Center handle half a million 911 and administrative calls a year from the city of Gainesville, Alachua County and the city of Waldo. Last week, these behind-the-scenes workers will be recognized for their commitment to public safety. More

Dispatch Centers Strive to Meet Federal Deadline for Broadcast Changes
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The volunteer assistant fire chief for the Castleford Rural Fire District is one of numerous first-responders trying to figure out how to meet a federal mandate to alter the radio frequencies he broadcasts on within the next couple years. With few resources and limited options, he joins the many dispatch centers and connected police, fire and ambulance services that must fund and carry out upgrades. At the same time, they still must maintain their potentially life-saving services and ensure they can all still talk to each other. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

Communications Dispatch Supervisor – Redmond, WA

9-1-1 Telecommunicator – Waukesha, WI

Functional System Analyst/ Data Quality Assurance Analyst (PSCCFA) – Springfield, VA

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

NENA 2010: The Event for Emergency Communications Professionals
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June 5 – 10, 2010
Indianapolis, IN

At NENA 2010, you will be connected to the pulse of 9-1-1. Join thousands of public safety professionals, telecommunications specialists, and government leaders for a week filled with opportunities to develop a keen understanding of the near and long-term issues facing public safety and plan to leave with the skills neces¬sary to tackle these challenges head on.

No matter what your role is in public safety, no other conference can off you the quality or quantity of growth and development opportunities available at NENA 2010. Featuring renowned keynote speakers, general sessions with industry leaders and visionar¬ies, dozens of education sessions designed to enrich you personally as well as profession¬ally, comprehensive full-day courses with real-world applications, our new Center Manager Certification Program, unparalleled opportunities to network and dialogue with your peers, and an exhibit hall featuring cutting-edge products and services, NENA 2010 is guaranteed to help you become better equipped to do your job and actively prepare for the road ahead.

Click here for a tentative schedule, or here for a copy of our new full brochure.

Online registration and housing are now open! Register today and save hundreds!

Click here for a printable registration form.

Be sure to bookmark as your source for all the latest conference details and information!

2010 URISA/NENA Addressing Conference
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August 16-18, 2010
Westin Charlotte
Charlotte, NC

Preliminary Program (subject to change)
  • Monday, August 16 – Pre-Conference Courses & Workshops
  • Tuesday, August 17 – Keynote Address, Exhibit Hall, Educational Sessions, Roundtable Luncheon, Evening Networking Reception
  • Wednesday, August 18 - Educational Sessions, Exhibit Hall, Plenary Session & Closing Remarks, Conference Social Event
  • Thursday, August 19 – Optional Post-Conference Tours
Conference Focus
The conference is developed through abstracts submitted through a Call for Presentations. The Conference Committee, comprised of URISA and NENA members, reviews all of the abstracts received by the deadline date, and organizes the educational sessions according to those abstracts. The Committee has specified three program tracks for the conference, and they are each described below.

Adventures in Addressing
The development and maintenance of an understandable and consistent addressing system is a complex process. Addresses are used for locating a home, mail delivery, utilities, voting, allocation of local, state, and federal funds, and emergency response. It is one thing if the pizza delivery has difficulty locating an address, but with emergency response a life may be on the line. Disparate addressing practices, poor address quality, funding, and lack of understanding all lead to poor addressing. This track will outline key issues, solutions, and best practices related to good addressing, while sharing insights, tips, and lessons learned.

E9-1-1: It's All About Location
Accurate locations are paramount to getting the right emergency responders to the correct location in a quick and efficient manner. Errors and discrepancies exist in all data and must be minimized for public safety and emergency response. The same data used by 9-1-1 and emergency response can be used by many others throughout the enterprise. This track will showcase lessons learned and best practices for addressing for public safety and is usable by everyone.

Addressing Strategies for Success
Many public and private entities can benefit from a well-conceived addressing system that involves cooperation, sharing of resources, and forming alliances. The addressing system must be easily understood, accepted and used by everyone. Any successful addressing system must include the cooperation of all stakeholders and the United States Postal Service (USPS). A strong maintenance program is also essential for maintaining the integrity of the addressing system. This track will cover case studies, best practice solutions, and training for the establishment and maintenance of a successful addressing strategy.

For planning purposes, the room rate at the Westin Charlotte will be $159 single/double. Additional information available soon at

Exhibitor Prospectus now available! Showcase your technology and services at the only conference where GIS Professionals, Addressing Coordinators, and 9-1-1 & Emergency Response Specialist are gathered.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

New Jersey Chapter Conference – April 20 – 21 – Atlantic City, NJ

New Mexico NENA/APCO Conference – April 21 – 23 – Albuquerque, NM

Virginia NENA/APCO Conference – May 19 – 21 – Virginia Beach, VA

Michigan 9-1-1 Conference – May 23 – 26 – Lansing, MI

Arizona APCO/NENA Training Conference – July 18 – 21 – Litchfield Park, AZ

Texas NENA Conference – August 30 – September 1 – Dallas, TX

Kentucky Emergency Services Conference – September 8 – 10 – Louisville, KY

North Carolina NENA/APCO Conference – September 12 – 15 – Sunset Beach, NC

Keystone (PA) NENA Conference – September 15 – 17 – State College, PA

Tennessee NENA Conference – September 27 – 29 – Murfreesboro, TN

Illinois NENA/APCO Conference – October 17 – 20 – Springfield, IL

South Carolina NENA/APCO Conference – October 27 – 29 – Myrtle Beach, SC

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

Achieving Excellence in 9-1-1 Center Management
06.05/06.10 - NENA 2010 - Indianapolis, IN

Continuity of Operations Plans for PSAPs
04.27.10 - Navigator Conf. - Orlando, FL
06.05.10 - NENA 2010 - Indianapolis, IN

Customer Service for 9-1-1 Professionals
05.19.10 – VA NENA Conf. – Virginia Beach, VA
06.06.10 - NENA 2010 - Indianapolis, IN

Filling the Seats in Your PSAP
05.11.10 - NY State Coordinators Conf. - Niagara Falls, NY
05.19.10 – VA NENA Conf. – Virginia Beach, VA
06.06.10 - NENA 2010 - Indianapolis, IN
09.25.10 – Tennessee NENA Conf. – Murfreesboro, TN

Grant Management for PSAPs
06.06.10 - NENA 2010 - Indianapolis, IN

Introduction to Converging 9-1-1 Technologies
04.26.10 - Navigator Conf. - Orlando, FL
06.06.10 - NENA 2010 - Indianapolis, IN
09.15.10 – Keystone (PA) NENA Conf. – State College, PA

Introduction to Next Generation 9-1-1
06.05.10 - NENA 2010 - Indianapolis, IN

Leadership in the 9-1-1 Center
04.27.10 - Navigator Conf. - Orlando, FL

Next Gen Employees for the Next Gen PSAP
06.05.10 - NENA 2010 - Indianapolis, IN

Overcoming Negativity in the Communications Center
06.06.10 - NENA 2010 - Indianapolis, IN

Preparation for PSAP Management
05.23.10 – MI NENA Conf. – Lansing, MI

06.06.10 – NENA 2010 – Indianapolis, IN

Training the 9-1-1 Trainer
04.26.10 - Navigator Conf. - Orlando, FL
06.05.10 - NENA 2010 - Indianapolis, IN

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

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