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Home   About   Membership   Events   ContactJune. 17, 2010

"Thanks!" to Everyone Who Helped Make NENA 2010 a Success!
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If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can download an order form.

If you did attend the conference, you should have received an email from us requesting your feedback via a brief, anonymous online survey. Your responses will be held in strictest confidence, so please be as candid as you like. Your input is critical in our efforts to serve you better and provide you with an even better experience next year at NENA 2011 in Minneapolis.

NENA Swears in New Executive Board
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A new NENA Executive Board took office during the Installation Banquet & Gala at NENA 2010 last week in Indianapolis, IN. Stephen O’Conor, ENP was sworn in as President, while Rick Galway, ENP became 1st Vice President and Barbara Jaeger, ENP assumed the office of 2nd Vice President. Additionally, Craig Whittington, ENP will serve as the Immediate Past President; John Crabill, ENP, as Northeast Region Director; Bob Currier, ENP as North Central Region Director; Linda Draughn-Woloski, ENP as Southeast Region Director; Nancy Banks, ENP, as Canadian Region Director; Chip Yarborough, ENP as Western Region Director; and Ron Bloom, ENP, as Private Sector Director.

Click here to read the press release.

New NENA Operations Standard Document available for Public Review and Comment
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The NENA Pipeline Emergency Operations Standard/Model Recommendation is intended to aid Public Safety Answering Points (PSAPs) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving pipelines carrying non-toxic natural gas and hazardous liquid petroleum products. It does not address the release of toxic chemicals or other hazardous materials such as hydrogen sulfide. The release of these substances will require a more detailed analysis and are beyond the general recommendations contained in this Standard.

The document has been posted to the NENA website and is available for the 30 Business Day Public Review and comment starting Thursday June 17, 2010 and ends on Wednesday July 7, 2010 at 5PM ET.

There are three accepted ways to provide comment on this document:

If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database. Select “NEW” and fill in the blanks. If you have a lot of comments you also have the ability to attach a document.

If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking Form and email to no later than July 7, 2010 at 5pm ET.

If you have a small amount of comments send the comments in an email to

Click here for the document.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

NENA Says Goodbye to Government Affairs Director Patrick Halley
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After 5+ years with the association, Patrick Halley will be leaving at the end of this week to take up a position with the Federal Communications Commission. We thank him for his years of outstanding work, dedication, and leadership in moving the NENA agenda forward, and we wish him the best of luck in his new job!

Click here to read an article about Patrick from Urgent Communications.

Summer ENP Exam Application Deadline Less than Two Weeks Away
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Don’t miss your chance to become one of our industry’s recognized leaders by achieving ENP certification later this year. More information on the process is available on the ENP Certification page of The application deadline for the Summer exam period is June 28.

Free Best Practices Webinar -- Now Available On Demand
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Join NENA and three of today’s foremost experts on managing and improving public safety emergency communications to learn about: The increasing role and importance of recording, quality assurance (QA) and coaching; How to leverage recording and QA tools; Capturing information from multiple communications channels, devices and applications ; Achieving faster access to and simplified re-creation of multimedia incident information; How to construct QA rating forms and perform objective evaluations; and Which calls and how many to monitor for quality to assure compliance.

More information and registration are available on the NENA Webinars page.

NG9-1-1 Primer Webinar Now Available On Demand
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The NG9-1-1 Primer webinar held on April 8 is now archived for purchase and on demand viewing! Register online and get instant access to the webinar (both the audio and synchronized slide deck), described by one attendee as, "The best, most comprehensive discussion of NG9-1-1 I have seen."

Click here for more information on the webinar.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications – all in 140 characters or less.

Click here to follow us on Twitter.

Upcoming Deadlines

Monday, June 28 – Registration for Summer 2010 ENP Exam

Regulatory/Legislative Update

NENA CEO Testifies in Support of Next Generation 9-1-1 Preservation Act of 2010 and Public Safety Broadband Act of 2010
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On June 17, NENA CEO Brian Fontes testified before the House of Representatives Subcommittee on Communications, Technology, and the Internet of the Committee on Energy and Commerce.

Click here to read the testimony.

Discussion Draft of Public Safety Broadband Act of 2010 Introduced
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On June 15, a staff “discussion draft” of the Public Safety Broadband Act of 2010 was introduced. This is a bipartisan bill coming out of the House Energy and Commerce Committee primarily focusing on generating substantial funding for a nationwide public safety wireless broadband network.

Click here to read the draft.

E9-1-1 Caucus Co-Chairs Send Letter to FCC on 9-1-1 Fee Diversion
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On June 15, the Co-Chairs of the E9-1-1 Caucus sent a letter to the FCC raising the issue of 9-1-1 fund diversions and asking the FCC to consider any jurisdictional it has, or may need, to address the issue.

Click here to read the letter.

FCC Releases Comprehensive Analysis on Network Capacity for Nationwide Mobile Public Safety Broadband Network
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On June 15, the FCC released a report concerning their analysis of network capacity issues for a nationwide public safety broadband network.

Click here for the news release.

Click here for the capacity white paper report.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

High-level battle over FCC spectrum auction
Seattle Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Ever since the Sept. 11 attacks exposed the communications difficulty police, fire and other personnel had in a crisis, government and public-safety officials have wrestled with how best to rebuild the emergency networks. Nearly nine years later, that effort has reached a showdown between the Federal Communications Commission, which is seeking to auction off a block of wireless broadband spectrum to the private sector, and public-safety officials, who say the additional space on the public airwaves should be used instead for a dedicated emergency broadband network. More

911 Technology Problems Plague First Line of Response
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Recordings of 911 calls gone awry have been played repeatedly by broadcast media and published verbatim by print media. Sometimes blamed on outdated technology, other times on the call-taker, these phone calls highlight two of the common problems associated with 911. Technology and call-taker standards and training vary by state and locality, where counties and cities, even those next to one another, sometimes have varying requirements. More

FCC Panelist: Public Safety Does Not Need the D Block
Urgent Communications    Share    Share on FacebookTwitterShare on LinkedinE-mail article
By leveraging 10 MHz of existing broadband spectrum in the 700 MHz and roaming agreements with commercial carriers, public safety will have the capacity and spectrum resources to fulfill its communications needs during even major incidents, FCC Chief Technologist Jon Peha said yesterday. In findings that will be detailed in a white paper the FCC plans to release later this month, Peha said the agency researched three scenarios — a bridge collapse in Minneapolis, a hurricane in Houston and dirty-bomb attack in midtown Manhattan during the middle of the day — to determine whether LTE networks using only the 10 MHz of spectrum licensed to the Public Safety Spectrum Trust (PSST) would be able to handle public safety’s broadband needs for a variety of applications, including data, video and mapping. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

Emergency Management 9-1-1 Planning Coordinator – West Palm Beach, FL
Dispatcher – Marana, AZ
IT Systems Administrator – El Paso, TX

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

2010 URISA/NENA Addressing Conference
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August 16-18, 2010
Westin Charlotte
Charlotte, NC

Preliminary Program (subject to change)
  • Monday, August 16 – Pre-Conference Courses & Workshops
  • Tuesday, August 17 – Keynote Address, Exhibit Hall, Educational Sessions, Roundtable Luncheon, Evening Networking Reception
  • Wednesday, August 18 - Educational Sessions, Exhibit Hall, Plenary Session & Closing Remarks, Conference Social Event
  • Thursday, August 19 – Optional Post-Conference Tours
Conference Focus
The conference is developed through abstracts submitted through a Call for Presentations. The Conference Committee, comprised of URISA and NENA members, reviews all of the abstracts received by the deadline date, and organizes the educational sessions according to those abstracts. The Committee has specified three program tracks for the conference, and they are each described below.

Adventures in Addressing
The development and maintenance of an understandable and consistent addressing system is a complex process. Addresses are used for locating a home, mail delivery, utilities, voting, allocation of local, state, and federal funds, and emergency response. It is one thing if the pizza delivery has difficulty locating an address, but with emergency response a life may be on the line. Disparate addressing practices, poor address quality, funding, and lack of understanding all lead to poor addressing. This track will outline key issues, solutions, and best practices related to good addressing, while sharing insights, tips, and lessons learned.

E9-1-1: It's All About Location
Accurate locations are paramount to getting the right emergency responders to the correct location in a quick and efficient manner. Errors and discrepancies exist in all data and must be minimized for public safety and emergency response. The same data used by 9-1-1 and emergency response can be used by many others throughout the enterprise. This track will showcase lessons learned and best practices for addressing for public safety and is usable by everyone.

Addressing Strategies for Success
Many public and private entities can benefit from a well-conceived addressing system that involves cooperation, sharing of resources, and forming alliances. The addressing system must be easily understood, accepted and used by everyone. Any successful addressing system must include the cooperation of all stakeholders and the United States Postal Service (USPS). A strong maintenance program is also essential for maintaining the integrity of the addressing system. This track will cover case studies, best practice solutions, and training for the establishment and maintenance of a successful addressing strategy.

For planning purposes, the room rate at the Westin Charlotte will be $159 single/double. Additional information available soon at

Exhibitor Prospectus now available! Showcase your technology and services at the only conference where GIS Professionals, Addressing Coordinators, and 9-1-1 & Emergency Response Specialist are gathered.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

Washington State NENA/APCO Conference – June 21 – 25 – Wenatchee, WA

Arizona APCO/NENA Training Conference – July 18 – 21 – Litchfield Park, AZ

Texas NENA Conference – August 30 – September 1 – Dallas, TX

Kentucky Emergency Services Conference – September 8 – 10 – Louisville, KY

North Carolina NENA/APCO Conference – September 12 – 15 – Sunset Beach, NC

Keystone (PA) NENA Conference – September 15 – 17 – State College, PA

Tennessee NENA Conference – September 27 – 29 – Murfreesboro, TN

NENA Ontario Conference – September 27 – 29 – Markham, ON, Canada

Nebraska NENA Conference – September 29 – 30 – Lincoln, NE

Illinois NENA/APCO Conference – October 17 – 20 – Springfield, IL

Wisconsin NENA Conference – October 24 – 27 – Wisconsin Dells, WI

South Carolina NENA/APCO Conference – October 27 – 29 – Myrtle Beach, SC

Florida NENA Fall Conference – November 7 – 11 – Lake Buena Vista, FL

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

Filling the Seats in Your PSAP
09.25.10 – Tennessee NENA Conf. – Murfreesboro, TN

Introduction to Converging 9-1-1 Technologies
09.15.10 – Keystone (PA) NENA Conf. – State College, PA

More Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

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