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Home   About   Membership   Events   ContactAug. 9, 2010

NENA's Center Manager Certification Program is Coming to California!
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Registration is now open for the first full 40-hour offering of the NENA Center Manager Certification Program (CMCP), taking place in sunny and beautiful San Diego, CA from Monday, September 27 – Friday, October 1. The program will be graciously hosted by Heartland Fire Communications at Fire Station 11, La Mesa Fire Department, 8034 Allison Avenue, La Mesa, CA 91942. Hotels are very affordable in the “Hotel Circle” area, only a 10-minute drive to the course site, downtown San Diego, the beach, and other So-Cal attractions, such as Sea World. For those without a car, a shuttle will be provided between Hotel Circle and the Fire Station each day.

The CMCP is designed to equip current, new, and potential PSAP and 9-1-1 Authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. The program serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path.

Unlike many other upper-level emergency communications training programs, the CMCP utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory level personnel: Business Writing, Financial Management, Human Resources, Legal Issues, and Communications Skills. With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your agency’s everyday operations.

Space is limited, so be sure to register early to ensure yourself a spot. The program is priced at $1,000 per student.

Click here to register now, or click here for more information on the CMCP.

NENA to Offer ENP Exam and Pre-Conference Course in Partnership with Pictometry® FutureView®
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NENA is proud to offer two special educational opportunities for attendees of Pictometry's FutureView conference, taking place October 24 - 27 at the Hilton at Walt Disney World in Lake Buena Vista, FL.

First, to help kick off the conference on Sunday, October 24, Pictometry will host NENA's Introduction to Converging 9-1-1 Technologies course FREE to all registered FutureView attendees. This class is designed to prepare emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us. Attendees will learn about the new and emerging consumer, telecommunications industry, and public safety technologies that converge under the PSAP roof and will explore what they are, how they work, and the effect they have (or will have) on communications center operations now and in the future.

Then, on Wednesday, October 27, FutureView attendees will have a special opportunity to sit for the Emergency Number Professional (ENP) examination at a discounted rate of $295 for NENA Members and $375 for Non-Members - $100 off regular examination fees.

To register for the October 27, 2010 ENP Examination at FutureView:
  1. You must register to attend the FutureView conference.
  2. You must be eligible to sit for the ENP Examination. Complete the ENP Eligibility Application and indicate on the Application that you wish to sit for the ENP Exam at FutureView on October 27.
  3. You must then complete the ENP Testing Center Application.
  4. Send both applications, with payment, to NENA (4350 N Fairfax Dr / Suite 750 / Arlington, VA 22203).
Visit the FutureView website for more information and conference registration.

*Please note that to participate in either the Pre-Conference Course or the ENP Examination you must register to attend FutureView.*

NENA 2010 Highlights -- Don't Miss Out!
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If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can order online or via this faxable order form.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications – all in 140 characters or less.

Click here to follow us on Twitter.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

Upcoming Deadlines

ENP Exam Application Deadlines
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Don’t miss your chance to become one of our industry’s recognized leaders by achieving ENP certification later this year. More information on the process is available on the ENP Certification page of

Fall 2010 Exam Deadlines:

In-Person exam at NENA Ontario Conference – September 3, 2010

Fall 2010 general exam – September 13, 2010

In-Person exam at Pictometry FutureView – October 1, 2010

Ops Update

ANSI Approves Joint NENA/APCO Service Capability Criteria Rating Scale
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NENA and the APCO released the second version of an American National Standard (ANS) to assist public safety answering point (PSAP) managers and their governing authorities to identify their current level of service capability.

APCO/NENA ANS 1.102.2-2010: PSAP-Service Capability Criteria Rating Scale is an assessment tool that facilitates an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events. The self-evaluation assessment tool provides the basis for discussion with funding bodies concerning the PSAP status in regard to their current technological position and readiness or effectiveness to survive certain risks associated with local vulnerabilities. The American National Standards Institute (ANSI) approved this ANS on July 28.

Click here to download the new version of the ANS.

Government Affairs Update

NENA Praises Congresswoman Jane Harman for Introduction of Critical Public Safety Legislation
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NENA applauds Congresswoman Harman for introducing the Next Generation Public Safety Device Act of 2010. Emergency responders’ ability to communicate mission critical information on wireless broadband devices is an essential component of public safety broadband networks. This legislation will benefit public safety through grants to develop devices that will meet the current and future needs of first responders and also by facilitating the interoperability of these devices, regardless of manufacturer.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

Rockefeller Introduces D Block Reallocation Bill
Urgent Communications    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Sen. Jay Rockefeller (D-W.Va.) recently introduced legislation that would reallocate the 700 MHz D Block spectrum to public safety to support operation of a proposed nationwide wireless broadband networks for first responders. Chairman of the Senate Commerce Committee, Rockefeller last month announced his intention to propose legislation on the same day that Sens. John McCain (R-Ariz.) and Joe Lieberman (ID-Conn.) introduced a bill that would reallocate the D Block — 10 MHz of spectrum that must be auctioned to commercial operators under current law — to public safety and provide $11 billion to help fund the public-safety network. More

Nashville Launches Smart911
Examiner    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The Nashville Emergency Communications Center and Rave Mobile Safety are launching Smart911 in the Nashville area. Smart911 allows citizens to enter information online that they want to have delivered automatically to the 9-1-1 operator in the event that a 9-1-1 call is placed. The additional data provided is far more extensive than what is normally available to first responders and helps to improve incident outcomes. More

E-911 Fees to be Recouped
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A new state law in Mississippi will allow DeSoto County Emergency Communications District officials to begin receiving fees from Voice over Internet providers. The law went into effect recently but subscribers are not likely to know the difference unless they check their monthly bills. The new law subjects VOIP subscribers to the same service charge which has been collected from local telephone subscribers in the past. The law became effective July 1. More

New 911 System Throws a Learning Curve
The Columbian    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The job of a 911 dispatcher in a county with more than 400,000 people has always been a mental challenge, but it got a new twist in May. Clark County’s dispatchers had used their old computer-aided system for about 19 years, but it was slowing down and officials wanted to benefit from new technologies. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

E9-1-1 CAD Coordinator – Rocky Mount, NC
Director, Emergency Communication, NCMEC – Alexandria, VA
Safety Communications Technician – Akron, OH

Click here for information on any of the postings above, and to find additional openings!

Upcoming Events

Below is a list of just a few of the upcoming events in the Emergency Communications industry. For additional information, please visit the Events page on our website.

2010 URISA/NENA Addressing Conference
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August 16-18, 2010
Westin Charlotte
Charlotte, NC


Preliminary Program (subject to change)
  • Monday, August 16 – Pre-Conference Courses & Workshops
  • Tuesday, August 17 – Keynote Address, Exhibit Hall, Educational Sessions, Roundtable Luncheon, Evening Networking Reception
  • Wednesday, August 18 - Educational Sessions, Exhibit Hall, Plenary Session & Closing Remarks, Conference Social Event
  • Thursday, August 19 – Optional Post-Conference Tours
Conference Focus
The conference is developed through abstracts submitted through a Call for Presentations. The Conference Committee, comprised of URISA and NENA members, reviews all of the abstracts received by the deadline date, and organizes the educational sessions according to those abstracts. The Committee has specified three program tracks for the conference, and they are each described below.

Adventures in Addressing
The development and maintenance of an understandable and consistent addressing system is a complex process. Addresses are used for locating a home, mail delivery, utilities, voting, allocation of local, state, and federal funds, and emergency response. It is one thing if the pizza delivery has difficulty locating an address, but with emergency response a life may be on the line. Disparate addressing practices, poor address quality, funding, and lack of understanding all lead to poor addressing. This track will outline key issues, solutions, and best practices related to good addressing, while sharing insights, tips, and lessons learned.

E9-1-1: It's All About Location
Accurate locations are paramount to getting the right emergency responders to the correct location in a quick and efficient manner. Errors and discrepancies exist in all data and must be minimized for public safety and emergency response. The same data used by 9-1-1 and emergency response can be used by many others throughout the enterprise. This track will showcase lessons learned and best practices for addressing for public safety and is usable by everyone.

Addressing Strategies for Success
Many public and private entities can benefit from a well-conceived addressing system that involves cooperation, sharing of resources, and forming alliances. The addressing system must be easily understood, accepted and used by everyone. Any successful addressing system must include the cooperation of all stakeholders and the United States Postal Service (USPS). A strong maintenance program is also essential for maintaining the integrity of the addressing system. This track will cover case studies, best practice solutions, and training for the establishment and maintenance of a successful addressing strategy.

Exhibitor Prospectus available! Showcase your technology and services at the only conference where GIS Professionals, Addressing Coordinators, and 9-1-1 & Emergency Response Specialist are gathered.

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

Texas NENA Conference – August 30 – September 1 – Dallas, TX

Kentucky Emergency Services Conference – September 8 – 10 – Louisville, KY

Utah-NENA Fall 2010 Training Extravaganza – September 8 – 11 – Salt Lake City, UT

North Carolina NENA/APCO Conference – September 12 – 15 – Sunset Beach, NC

Keystone (PA) NENA Conference – September 15 – 17 – State College, PA

Tennessee NENA Conference – September 27 – 29 – Murfreesboro, TN

NENA Ontario Conference – September 27 – 29 – Markham, ON, Canada

Nebraska NENA Conference – September 29 – 30 – Lincoln, NE

Colorado APCO/NENA Conference – October 6 – 8 – Longmont, CO

NENA Gulf Coast Conference – October 10 – 13 – Orange Beach, AL

Illinois NENA/APCO Conference – October 17 – 20 – Springfield, IL

NENA Mexico Conference - October 20 - October 22 – Puerto Vallarta, Mexico

Wisconsin NENA Conference – October 24 – 27 – Wisconsin Dells, WI

South Carolina NENA/APCO Conference – October 27 – 29 – Myrtle Beach, SC

Florida NENA Fall Conference – November 7 – 11 – Lake Buena Vista, FL

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

9-1-1 Center Consolidation
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

Customer Service for 9-1-1 Professionals
09.26.10 – NENA Ontario Conf. – Markham, ON
09.27.10 – TBD, Maryland
09.28.10 – TBD, Maryland

Filling the Seats in Your PSAP
09.25.10 – Tennessee NENA Conf. – Murfreesboro, TN

Introduction to Converging 9-1-1 Technologies
09.15.10 – Keystone (PA) NENA Conf. – State College, PA
10.24.10 – Pictometry FutureView – Lake Buena Vista, FL

Introduction to Next Generation 9-1-1
09.21.10 – Volusia County, FL
09.22.10 – Volusia County, FL
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

Liability Issues in the 9-1-1 Center
09.15.10 – Memphis, TN
09.16.10 – Memphis, TN
09.17.10 – Memphis, TN

Life Skills for Telecommunicators
08.23.10 – TBD, Maryland
08.24.10 – TBD, Maryland

08.24.10 – Memphis, TN
08.25.10 – Memphis, TN

More Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

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