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Home   About   Membership   Events   ContactSept. 7, 2010

NENA 2011 Breakouts: Make Your Voice Heard
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NENA Staff and Committee members are actively in the process of developing educational content for NENA 2011, taking place June 18-23 in Minneapolis, MN.

In order to best serve you, the NENA Membership, we ask that you take a few moments to identify topics for hour-long sessions that would be of particular interest to you. Note that the current session development effort is focused on content creation in the following tracks: accessibility, education, GIS and database management, NG91-1, personal development and life issues, policy and governance, preparedness, professional development, and training. You should feel free to recommend any topics/sessions that you think would be valuable to NENA 2011 attendees, whether or not they fit into the above identified tracks.

Click here to take the NENA 2011 Session Input survey.

Congratulations to Our Newest ENPs!
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During the most recent ENP examination period, 21 individuals successfully passed the test and are now certified Emergency Number Professionals.

Click here to view the names of our newest ENPs.

Click here for information on the ENP Program.

Open Nominations for E9-1-1 Institute Board of Directors Position
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The E9-1-1 Institute shares the mission of the the Congressional E9-1-1 Caucus in promoting public education and awareness of E9-1-1 and emergency communications issues. The E9-1-1 Institute's operations are overseen by a Board of Directors, working closely with the Executive Director. Visit the Institute website for more information. Nominations are due by September 10.

September is National Preparedness Month!
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This awareness month is sponsored by the Ready Campaign in partnership with Citizen Corps and the Ad Council. NPM is designed to encourage Americans to take simple steps to prepare for emergencies in their homes, businesses, and communities.

Visit this webpage for information on NPM and find out what you can do to promote readiness in your community.

RCC Consultants
PSAPs need a fast and easy way to test the accuracy of location data delivered by wireless 9-1-1 calls. They need ComSite9∙1∙1e, the first wireless 9-1-1 location accuracy test system for PSAP level testing. One simple system delivers the power and flexibility to test all wireless carriers and all location determination technologies. For more information email or visit

NENA to Offer ENP Exam and Pre-Conference Course in Partnership with Pictometry® FutureView®
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NENA is proud to offer two special educational opportunities for attendees of Pictometry's FutureView conference, taking place October 24 - 27 at the Hilton at Walt Disney World in Lake Buena Vista, FL.

First, to help kick off the conference on Sunday, October 24, Pictometry will host NENA's Introduction to Converging 9-1-1 Technologies course FREE to all registered FutureView attendees. This class is designed to prepare emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us. Attendees will learn about the new and emerging consumer, telecommunications industry, and public safety technologies that converge under the PSAP roof and will explore what they are, how they work, and the effect they have (or will have) on communications center operations now and in the future.

Then, on Wednesday, October 27, FutureView attendees will have a special opportunity to sit for the Emergency Number Professional (ENP) examination at a discounted rate of $295 for NENA Members and $375 for Non-Members - $100 off regular examination fees.

To register for the October 27, 2010 ENP Examination at FutureView:

1. You must register to attend the FutureView conference.

2. You must be eligible to sit for the ENP Examination. Complete the ENP Eligibility Application and indicate on the Application that you wish to sit for the ENP Exam at FutureView on October 27.

3. You must then complete the ENP Testing Center Application.

4. Send both applications, with payment, to NENA (4350 N Fairfax Dr / Suite 750 / Arlington, VA 22203).

Visit the FutureView website for more information and conference registration.

*Please note that to participate in either the Pre-Conference Course or the ENP Examination you must register to attend FutureView.*

NENA 2010 Highlights & Sessions on DVD--Don't Miss Out!
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If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can order online or via this faxable order form.

Looking for Tweets from NENA?
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NENA now has a Twitter account! You can follow us to get the latest updates from the association and the world of emergency communications - all in 140 characters or less.

Click here to follow us on Twitter.

Upcoming Deadlines

ENP Exam Application Deadlines
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Don’t miss your chance to become one of our industry’s recognized leaders by achieving ENP certification later this year. More information on the process is available on the ENP Certification page of

Fall 2010 Exam Deadlines:
Fall 2010 general exam – September 13, 2010

In-Person exam at Pictometry FutureView – October 1, 2010

Tech Update

NENA Overview of Policy Rules for Call Routing and Handling in NG9-1-1 Now Posted
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This document is an overview of what policy rules are, how policy is defined, and the ways that they may be used. Policy rules influence the delivery of calls to a PSAP and, how these calls are handled based on call taker skill sets and other criteria. Policy Rules are defined and implemented by the governing 9-1-1 Authority.

The 9-1-1 Authority is responsible for determining the policy rules for their PSAP(s). Policy rules drive various aspects of call routing based on certain pre-defined or dynamically changing conditions.

Identifying and establishing appropriate policy rules is a required part of the implementation plan for migrating to a functional NG9-1-1 system.

Click here for the document.

Updated NENA Technical Standard Document available for Public Review and Comment
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NENA Standard Data Formats for 9-1-1 Data Exchange & GIS Mapping NENA 02-010, Version 9, August 20, 2010 has been posted to the NENA website and is available for the 15 Business Day Public Review and Comment starting Monday August 23, 2010 and ends on Friday September 10, 2010 at 5PM ET.

Please use one of the following methods to submit your comments:
    1. If you are a NENA Committee member, please submit your comments using the NENA Intranet (WebEx) Comments Tracking Database available here. Select "NEW" and fill in the blanks. If you have multiple comments you also have the ability to attach a document.
    2. If you are not a NENA Committee member, please complete the NENA Document - Comment Tracking form.xls and email to
This document version sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. Exhibit 22 has been updated to reflect GIS Data Model v2. The document was also updated to the most current template by adding the following new sections:

2.2 Security Impacts Summary
2.5 Recommendation for Additional Development Work
2.9 Future Path Plan Criteria for Technical Evolution
2.11 Additional Impacts (non cost related

Click here for the document.

Government Affairs Update

NENA Applauds Chairman Rockefeller's Public Safety Legislation
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NENA applauds Senator Jay Rockefeller, IV (D-WV), Chairman of the Senate Commerce, Science, and Transportation Committee, for introducing The Public Safety Spectrum and Wireless Innovation Act (S. 3756). The legislation simultaneously provides for not only the additional spectrum for the public safety broadband network (D Block), but also the funding needed to both build and maintain the network. The creation of a nationwide public safety broadband network coupled with the implementation of Next Generation 9-1-1 systems will serve the best interest of our nation’s public safety professionals by providing them with the resources necessary to utilize 21st Century technologies to respond more effectively to emergencies.

Click here for the full NENA statement.

Emergency Communications News

The following stories are provided only as a sample of current 9-1-1/emergency communications news stories. NENA does not verify the accuracy of the information, terminology, or concepts presented, and does not endorse the content of any story.

9 Years After 9/11, Public Safety Radio Not Ready
The New York Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Despite $7 billion in federal grants and other spending over the last seven years to improve the ability of public safety departments to talk to one another, most experts in such communications say that it will be years, if ever, before a single nationwide public safety radio system becomes a reality. In the meantime, public safety and homeland security officials have patched together voice networks in some regions, including New York, that link commanders at various agencies. But the focus in Washington has turned to the development of the next generation of emergency communications, wireless broadband, which seeks to succeed where radio has failed. More

5 Ways to Use Social Media for Better Emergency Response
Government Computer News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Emergency management, once the province of official channels, is going where the people are. More people now use social media tools to report emergencies or call for help, and they expect government response agencies to be actively engaged in using the technology, too, according to a recent Red Cross survey. The American Red Cross’ “Social Media in Disasters and Emergencies” survey of 1,058 adults indicates that 18 percent would turn to digital social media if calls to 911 were unsuccessful. More

911 ETC and ECaTS Offer Next-Generation Solutions for Today's Emergencies
TMCNet    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Technology advancements today have created a demand for more effective 9-1-1 response systems. In addition to the need for Enhanced 9-1-1 (E9-1-1), there also needs to be comprehensive solutions that capture and report on emergency response services. Solutions from Direct Technology offers ECaTS products and services that enable 9-1-1 and Public Safety providers to leverage the Internet to capture real-time statistics from any PSAP in their jurisdiction. More

Technological Advances Enhance and Stretch 9-1-1 Calling System
KPLU    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It's a system we all depend on: the universal number anyone can dial when there's danger. Yet the 9-1-1 emergency calling system as we now know it is only just marking its 25th anniversary. Over the years technology has both enhanced and stretched the system to its limits. More

Help Wanted

Be sure to visit NENA’s Job Postings page for available Emergency Communications positions around the country. Some of the most recent jobs posted include:

9-1-1 Floor Supervisor – Charleston, SC
Emergency Services Dispatcher – Fort Collins, CO
Technical Support Specialist – St. Johnsbury, VT

Click here for information on any of the postings above, and to find additional openings!

Chapter Conferences

To have your upcoming Chapter Conference or event listed here and on the website, please email details to

Kentucky Emergency Services Conference – September 8 – 10 – Louisville, KY

Utah-NENA Fall 2010 Training Extravaganza – September 8 – 11 – Salt Lake City, UT

North Carolina NENA/APCO Conference – September 12 – 15 – Sunset Beach, NC

Keystone (PA) NENA Conference – September 15 – 17 – State College, PA

Tennessee NENA Conference – September 27 – 29 – Murfreesboro, TN

NENA Ontario Conference – September 27 – 29 – Markham, ON, Canada

Nebraska NENA Conference – September 29 – 30 – Lincoln, NE

Colorado APCO/NENA Conference – October 6 – 8 – Longmont, CO

NENA Gulf Coast Conference – October 10 – 13 – Orange Beach, AL

Illinois NENA/APCO Conference – October 17 – 20 – Springfield, IL

NENA Mexico Conference - October 20 - October 22 – Puerto Vallarta, Mexico

Wisconsin NENA Conference – October 24 – 27 – Wisconsin Dells, WI

South Carolina NENA/APCO Conference – October 27 – 29 – Myrtle Beach, SC

Virginia NENA/APCO Fall Conference – November 2 – 5 – Roanoke, VA

Florida NENA Fall Conference – November 7 – 11 – Lake Buena Vista, FL

Upcoming Education Courses

Please visit the NENA Education page for more information on any of the courses below.

9-1-1 Center Consolidation
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

Customer Service for 9-1-1 Professionals
09.26.10 – NENA Ontario Conf. – Markham, ON
09.27.10 – TBD, Maryland
09.28.10 – TBD, Maryland

Filling the Seats in Your PSAP
09.25.10 – Tennessee NENA Conf. – Murfreesboro, TN

Introduction to Converging 9-1-1 Technologies
09.15.10 – Keystone (PA) NENA Conf. – State College, PA
10.24.10 – Pictometry FutureView – Lake Buena Vista, FL

Introduction to Next Generation 9-1-1
09.21.10 – Volusia County, FL
09.22.10 – Volusia County, FL
11.07.10 – Florida NENA Conf. – Lake Buena Vista, FL

Liability Issues in the 9-1-1 Center
09.15.10 – Memphis, TN
09.16.10 – Memphis, TN
09.17.10 – Memphis, TN

More Fall classes being confirmed! Please check back in the next email blast for additional upcoming courses.

For more information on scheduling a NENA course in your area, please contact Chris Nussman, NENA’s Education Programs Manager, at

Please contact NENA with any questions and/or comments. We welcome suggestions to improve our email blast!

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