Is TSA looking for the wrong thing?
The Huffington Post Share
Sometimes, the TSA can be its own worst enemy. Consider what it said about itself while other federal agencies were touting their 2011 accomplishments. TSA came out with a lighthearted list of the Top 10 Good Catches of 2011. The release looked like the perfect Huffington Post slideshow, which, alas, it eventually became. With no other official statement from the agency about its 2011 achievements, it's safe to conclude that these "top 10 good catches" represent the agency's biggest accomplishments of the year. More
American Airlines to close operations in Burbank, Calif.
Los Angeles Times Share
American Airlines, which filed for bankruptcy protection in November 2011, is closing its operations at Bob Hope Airport in Burbank, Calif., and ending flights from Dallas-Fort Worth to New Delhi. In addition to closing operations at those two airports, the airline said it plans to cut 150 positions. More
What is the difference between hospitality excellence and mediocrity?
It is interesting to see how two different hotels within the same location, serving the same hotel market segment, recruiting from the same labor pool and probably paying about the same base wages can have such extraordinarily different levels of hospitality and guest service. So why is it that associates at some properties make the choice of hospitality excellence while employees elsewhere choose to be average, or to put it another way at the risk of being blunt — mediocre? More
Travel trend has emerged with bizarre hotels
The Huffington Post Share
Hotels have been stepping up their game lately, going beyond the minifridge and morning danish when offering guest perks. Pirate tuck-ins and Snuggie sutras are examples of weird hotel amenities that are actually available. And, in locations dotting the globe, some hotel guests are able to enjoy the sweet rewards of in-house beekeeping. More
Fast food: Hotel room service speeds up
USA Today Share
Some hotels are starting to deliver room service like Domino's delivers pizza: fast, and sometimes free if it isn't. If some of it has the feel of pizza delivery or drive-in, it's because it's designed that way. "We thought room service should be treated like a special delivery," says Ian Schrager, co-owner of Public Chicago. More
6 secrets to overcoming burnout
Feeling a little burned out in your job or career? Perhaps you are feeling it and don't even realize that's what it is. Whether you already recognize burnout or not, it's a good time to evaluate whether you have it, and what to do it about it. Burnout can be disastrous for both you and the company, so the sooner you spot it and address it, the better off everyone will be. More
Why you have to hire young workers, and how to do it
A sluggish economy has forced companies large and small to reprioritize and streamline their efforts. When shaping your organization's culture and focus, there are a few things to remember when it comes to Gen Y: Today's 20-somethings are eager to work, and ready for you to hire them. More
Be my guest: 7 ways to improve service
In an industry where service is king, the value of delivering a great guest experience — or, on the flip side, the pitfalls of failing to provide that kind of memorably positive experience — is familiar territory to hoteliers. But in the context of today's challenging economic landscape, this is an issue that is more relevant than ever and demands new scrutiny. More
How to open a restaurant in a hotel: run it yourself or contract out?
Big Hospitality Share
Gordon Cartwright, managing director of Visionary Dining, advises hoteliers on what to consider if they want to open a restaurant within their property and looks at the best option for one reader trying to decide between running it in-house or contracting out. More
Las Vegas eager for midweek visitor boost from CES
Vegas Inc Share
North America's largest trade show — the biggest consumer electronics gathering in the world — makes its annual appearance in Las Vegas with a gift to the city, courtesy of the convention calendar and a touch of industry intrigue. More