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Change the behavior of your negative, underperforming technicians

The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances. He was negative, and his attitude was that "life sucks." Mike thought nothing could change...

source: By Roger Daviston
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But the Hanley's home is warm and inviting thanks to Oil Heat Cares — especially the crew from J&A Waterville Oil Services, in Naugatuck, Connecticut, and QHT for donating a Biasi Boiler. To read more about this project and view photos, follow the "Read More" link. Donations...

source: OESP

Jonah Sobin recently joined the New York City Chapter. By the time National could reach out and welcome him, he had already attended his first meeting and his response was, "Last night's meeting was great." What a great response that illustrates the value of joining a...

source: OESP

In most cases, dues were electronically sent to you. If you need an invoice resent just ask — email Judy Garber at jgarber@thinkoesp.org or call 888-552-0900. They are payable by Jan. 1, 2015.

source: OESP

As the nation's unemployment numbers begin to slowly rise, the HVAC industry is seeing a even faster boom in job creation and demand. While HVAC technicians are most often employed to perform installation and maintenance, there are plenty of other jobs in the industry that...

source: The Global Dispatch

Every customer wants an HVAC unit that works well and keeps their home or office temperate. However, most also want a system that won't be a black hole when it comes time to pay the energy bill. A recent study from the National Institute...

source: Contracting Business

The end of the year is rapidly approaching and it is time to begin planning for next year. But before you say sayonara to 2014, it's important to take a brief examination of the business and its overall success for the year. To get started, gather answers to these five questions.

source: Contracting Business


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